Customer Support (Russian)

GrabJobs; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A recruitment agency is looking for a Russian speaking Customer Support to join a leading Outsourcing/BPO company in Lisbon, Portugal. The ideal candidate will have native Russian language skills, be fluent in English, and possess previous customer service experience. Responsibilities include providing support through various channels and collaborating with different departments. This is a full-time position with comprehensive training and benefits provided.

Serviços

Modern office in city center

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Qualificações

• C2 level Russian language skills required.
• Minimum B2 level English required.
• Previous Contact Centre or Customer Service experience preferred.

Responsabilidades

• Provide support to customers through various channels.
• Handle questions and inquiries about products and services.
• Work with sales and marketing departments to optimize processes.

Conhecimentos

Native/fluent in Russian

Fluent in English

Customer-friendly service

Tech-savvy

Ability to handle stressful situations

Descrição da oferta de emprego

Overview

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Russian speaking Customer Support for their office in Lisbon.

Position: Customer Support

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

Responsibilities

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other departments, for example Sales and Marketing

Requirements

• Native/fluent in Russian both verbal and written (C2 level)
• Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and customer-friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

Benefits

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more