Customer Support Representative - Italian (Fully Remote)

Oceanic View Solutions; Aveiro; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A tech solutions provider is seeking a Customer Support Representative (Italian-speaking) based in Portugal. You will provide outstanding support for a leading POS platform, managing customer inquiries via phone, email, and chat. Ideal candidates are fluent in Italian and have strong communication skills. Competitive salary and relocation assistance available for those moving from abroad.

Serviços

Performance bonus

Relocation assistance

Temporary accommodation

Flight reimbursement

Qualificações

• Fluent in Italian (C1+) both written and spoken.
• Good English skills (B2).
• Experience in customer service or technical support is a plus.

Responsabilidades

• Deliver exceptional customer service to Italian-speaking users.
• Handle inquiries related to POS system functionalities.
• Maintain accurate documentation of customer interactions.

Conhecimentos

Fluent in Italian (C1+)

Good English skills (B2)

Excellent communication and interpersonal skills

Experience in customer service or technical support

Descrição da oferta de emprego

Overview

We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.

Key Responsibilities

• Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
• Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Work collaboratively with technical teams to escalate and resolve complex cases.
• Meet performance KPIs and SLA targets set by the client.
• Stay up to date on product knowledge and process updates.

Work Schedule

• Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).
• Occasional late shift extension to 21:00 may be required (note: hasn\'t occurred since launch).
• Days Off: 2 rotating days per week.

Compensation And Benefits

• Base Salary: 1000 gross per month (paid 14 times per year)
• Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs)

Relocation Package

For Candidates Relocating from Outside Portugal:

• Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip)
• Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract
• Initial Accommodation: Hotel for up to 28 days, depending on project needs

Requirements

• Fluent in Italian (C1+) both written and spoken
• Good English skills (B2)
• Excellent communication and interpersonal skills
• Experience in customer service or technical support is a plus
• Ability to work independently and adapt in a dynamic environment
• Comfortable working remotely and using digital collaboration tools

Remote Work

This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.