Customer Support-Italian Speaker

Phiture; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise dynamique à Porto recherche un support client parlant italien. Le candidat idéal sera responsable de fournir un support exceptionnel, tout en maintenant un haut niveau de satisfaction client. Ce rôle nécessite d'excellentes compétences en communication et une capacité à résoudre des problèmes dans un environnement de travail rapide.

Serviços

Salaire compétitif et avantages

Environnement de travail multiculturel

Opportunités de croissance

Formation et soutien pour le développement des compétences

Qualificações

• Fluent en italien et en anglais.
• Expérience en service à la clientèle préférée.
• Capacité à travailler dans un environnement rapide.

Responsabilidades

• Répondre aux demandes des clients rapidement.
• Gérer et résoudre les plaintes des clients.
• Maintenir une haute satisfaction client.

Conhecimentos

Communication

Résolution de problèmes

Service à la clientèle

Compétences interpersonnelles

Ferramentas

Microsoft Office

Logiciel de service à la clientèle

Descrição da oferta de emprego

Job Title: Customer Support - Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Contract: Full-time, Permanent

About the Role

We are seeking a fluent Italian speaker with a passion for customer service to join our team in Porto. As a Customer Support - Italian Speaker, you will be the first point of contact for our Italian-speaking clients, providing outstanding support and ensuring a positive customer experience.

Key Responsibilities

1. Respond to customer inquiries promptly, providing accurate information and solutions.
2. Handle and resolve customer complaints professionally and efficiently.
3. Maintain high customer satisfaction through exceptional service.
4. Collaborate with other departments to resolve issues and improve customer experience.
5. Keep detailed records of customer interactions and transactions.
6. Stay informed about products and services to provide accurate information.
7. Identify and escalate priority issues appropriately.
8. Continuously seek opportunities to improve processes to enhance satisfaction.

Qualifications

1. Fluent in Italian and English, both written and verbal.
2. Previous customer service experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities.
5. Ability to work in a fast-paced environment.
6. Proficiency in Microsoft Office and customer service software.
7. Willingness to work flexible hours, including weekends and holidays if required.

What We Offer

1. Competitive salary and benefits.
2. Multicultural and dynamic work environment.
3. Opportunities for growth and career development.
4. Training and support to develop your skills.

If you are dedicated, customer-oriented, and proficient in Italian and English, we would love to hear from you! Apply now to join Cbtalents in Porto as a Customer Support - Italian Speaker.