Customer Support-Italian Speaker

Velenosi & Meredith Consulting; Aveiro; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer service firm in Porto is seeking a Customer Support-Italian Speaker. This role involves providing exceptional service to Italian-speaking clients, resolving inquiries, and ensuring customer satisfaction. Candidates should be fluent in Italian and English, and possess strong communication and problem-solving skills. The firm offers a competitive salary and a dynamic work environment.

Serviços

Competitive salary and benefits package

Opportunities for growth and career development

Training and support

Qualificações

• Fluent in Italian and English (both written and verbal).
• Previous experience in a customer service role is preferred.
• Ability to work in a fast-paced and dynamic environment.

Responsabilidades

• Respond to customer inquiries and provide information.
• Handle and resolve customer complaints professionally.
• Maintain high customer satisfaction levels.

Conhecimentos

Fluent in Italian

Fluent in English

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ferramentas

Microsoft Office

Customer service software

Descrição da oferta de emprego

Overview

Job Title: Customer Support-Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Are you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others and providing excellent support? If so, we have the perfect opportunity for you!

Cbtalents, a leading company in Porto, Portugal, is seeking a Customer Support-Italian Speaker to join our dynamic team. As a Customer Support-Italian Speaker, you will be responsible for providing outstanding customer service to our Italian-speaking clients. You will be the first point of contact for any inquiries or issues, and will be responsible for ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries and provide accurate information and solutions in a timely manner
• Handle and resolve customer complaints in a professional and efficient manner
• Maintain a high level of customer satisfaction by providing exceptional service
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Keep accurate records of customer interactions and transactions
• Stay up-to-date with product and service knowledge in order to provide accurate information to customers
• Identify and escalate priority issues to the appropriate team members
• Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction

Qualifications

• Fluent in Italian and English (both written and verbal)
• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and customer service software
• Willingness to work flexible hours, including weekends and holidays if needed

We Offer

• Competitive salary and benefits package
• A dynamic and multicultural work environment
• Opportunities for growth and career development
• Training and support to enhance your skills and knowledge

If you are a dedicated and customer-oriented individual with a strong proficiency in Italian and English, we would love to hear from you! Apply now to join our team at Cbtalents Cient as a Customer Support-Italian Speaker.