Customer Support in German (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Pinheiro; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading talent company is seeking a Customer Support Agent to assist customers in the automotive sector. This remote role requires fluency in German and strong communication skills in English. Responsibilities include responding to inquiries and maintaining customer relationships. The position offers a base salary of €1,100/month, performance bonuses, and meal allowances. Rotative shifts apply, with a 6-month renewable contract.

Serviços

Base salary of 1100€/month

Performance bonus up to 80€/month

Meal allowance of 7.23€ per day

Qualificações

• Fluent in German, proficiency is a must.
• Able to communicate effectively in English at a B2 level.
• Experience in a call center preferred, not required.

Responsabilidades

• Respond to customer requests via various channels.
• Build strong customer relationships with speed and professionalism.
• Promote customer retention and loyalty.

Conhecimentos

Proficient in German

English B2

Previous experience in a call center environment

Knowledge of technical troubleshooting methods

Formação académica

High school diploma or equivalent

Higher education degree

Descrição da oferta de emprego

Do you speak fluent German ?

Are you passionate about helping people?

As a Customer Support Agent for a leading Automotive Group company, your role will involve providing customer assistance with different channels such as chat, voice and emails, to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

responsabilidades chave

• Respond to customer requests via multiple channels, updating CRM systems with relevant information.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.
• Maintain professional, empathetic relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on emerging issues and identify improvement areas proactively.

competências

• proficient in German;
• english B2;
• previous experience in a call center environment (preferred);
• high school diploma or equivalent; higher education degree (a plus);
• knowledge of technical troubleshooting methods (a bonus).

principais benefícios

What do we have for you?

• base salary of 1100€/month;
• performance bonus up to 80€/month
• meal Allowance of 7.23€ per day;

schedule: German - Monday to Sunday - 24/7 (Rotative Shifts); Days Off - 2 rotative days

working contract: 6 months (renewable)

Location: Remote

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.