Customer Support in German (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Madalena; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic recruitment firm in Lisbon seeks a fluent German Customer Support Agent. This role involves engaging with customers via phone, chat, and email, ensuring a high-quality customer experience. Candidates should have a passion for service and preferably experience in a call center. The position offers a direct contract, a base salary of €1030/month, and additional benefits including performance bonuses and meal allowances.

Serviços

Direct contract with the client

Performance bonus

Meal allowance

Qualificações

• Fluency in German and proficiency in English, both written and spoken.
• Previous experience in a call center environment (preferred).
• Knowledge of technical troubleshooting methods (a bonus).

Responsabilidades

• Respond to customer inquiries via phone, chat, and email.
• Utilize knowledge of automotive and digital products to troubleshoot issues.
• Maintain clear documentation of customer interactions in the CRM system.
• Collaborate with colleagues to enhance customer experience.
• Stay updated on client’s latest offers, policies, and services.
• Exhibit warmth and enthusiasm in customer interactions.

Conhecimentos

Fluency in German

Proficiency in English

Customer service skills

Technical troubleshooting knowledge

Formação académica

High school diploma or equivalent

Higher education degree

Descrição da oferta de emprego

Are you fluent in German? Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and global environment?

Join our team to support a globally recognized name in the automotive industry, celebrated for its commitment to quality, innovation, and customer satisfaction.

As a Customer Support Agent, you’ll play a key role in ensuring a great relationship between the company and its users, meeting high standards for quality, efficiency, and customer journey enhancement.

Responsibilities

• Respond to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on the client’s latest offers, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction.

Qualifications

• Fluency in German and proficiency in English, both written and spoken.
• Previous experience in a call center environment (preferred).
• High school diploma or equivalent; higher education degree is a plus.
• Knowledge of technical troubleshooting methods (a bonus).

Benefits

What We Offer:

• Direct contract with the client.
• Schedule: Monday to Sunday - 24/7 (Rotative Shifts)
• Days off: 2 rotative days.
• Base Salary: €1030/month.
• Performance bonus: 80,00€
• Meal Allowance: €7.23 per day worked.

If you are passionate about providing exceptional service and ready to make a difference in the automotive industry, we’d love to hear from you!

Apply now and drive your career forward with us!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.