Customer Support in Czech (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Lisboa; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading recruitment agency in Lisbon seeks a Customer Support Agent fluent in Czech and proficient in English. This role involves responding to inquiries, troubleshooting automotive products, and maintaining customer records. Previous call center experience is preferred. The position offers a contract with competitive salary and benefits including meal allowance and performance bonus.

Serviços

Performance bonus

Meal allowance

Direct contract with the client

Qualificações

• Fluency in Czech and proficiency in English, both written and spoken.
• Previous experience in a call center environment is preferred.
• Knowledge of technical troubleshooting methods is a bonus.

Responsabilidades

• Respond to customer inquiries via phone, chat, and email.
• Utilize knowledge of automotive products to troubleshoot issues.
• Maintain documentation of customer interactions in CRM.

Conhecimentos

Fluency in Czech

Proficiency in English

Technical troubleshooting methods

Formação académica

High school diploma or equivalent

Higher education degree

Descrição da oferta de emprego

Are you fluent in Czech? Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and global environment?

Join our team to support a globally recognized name in the automotive industry, celebrated for its commitment to quality, innovation, and customer satisfaction.

As a Customer Support Agent, you’ll play a key role in ensuring a great relationship between the company and its users, meeting high standards for quality, efficiency, and customer journey enhancement.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on the client’s latest offers, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction.

Requirements

• Fluency in Czech and proficiency in English, both written and spoken.
• Previous experience in a call center environment (preferred).
• High school diploma or equivalent; higher education degree is a plus.
• Knowledge of technical troubleshooting methods (a bonus).

Benefits

What We Offer:

• Direct contract with the client (6 month contract).
• Monday to Friday - 08:00 - 17:00, Days Off - Saturday and Sunday
• Base Salary: €890/month.
• Performance bonus: 80,00€
• Meal Allowance: €7.23 per day worked.

If you are passionate about providing exceptional service and ready to make a difference in the automotive industry, we’d love to hear from you! Apply now and drive your career forward with us!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.