Customer Support for Online Video Streaming platform - Polish

Cognizant; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa global de serviços de TI está em busca de um profissional para fornecer suporte ao cliente em Lisboa. O candidato ideal terá experiência em atendimento ao cliente, habilidades de comunicação forte e capacidade de trabalhar em equipe. Oferecemos um ambiente de trabalho inspirador, oportunidades de desenvolvimento profissional e um salário competitivo. Relocação disponível para candidatos internacionais.

Serviços

Ambiente de trabalho agradável

Oportunidades de desenvolvimento profissional

Salário competitivo

Assistência para realocação

Qualificações

• Experiência mínima de 12 meses em atendimento ao cliente, preferencialmente em centros de contato.
• Excelentes habilidades de comunicação verbal e escrita.
• Capacidade de lidar com as emoções dos clientes e empatia.

Responsabilidades

• Responder a consultas de clientes por telefone, e-mail e chat.
• Fornecer suporte geral e técnico aos clientes dos produtos.
• Escalar problemas complexos conforme procedimentos definidos.

Conhecimentos

Experiência em atendimento ao cliente

Comunicação eficaz

Atenção aos detalhes

Trabalho em equipe

Proatividade

Descrição da oferta de emprego

Overview

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Responsibilities

• You will be answering customers queries via phone, e-mail and chat, identifying the client\'s problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client\'s engineering team address them as a bunch
• Provide general and technical support to customers who use any of our client\'s paid products
• Escalate complex problems according to defined procedures

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent native level written and spoken communication skills in the language of support
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client\'s case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

Our Offer

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad.