Customer Support for Online Video Streaming platform - German

Cognizant; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A global technology company is seeking a customer service representative in Lisbon. The candidate will provide support via phone, e-mail, and chat, requiring a native level of German and fluency in English. Candidates should have at least 12 months of experience in a customer service role. The company offers a pleasant working atmosphere, professional development, and competitive salary.

Serviços

Pleasant working atmosphere

Professional development opportunities

Competitive salary and relocation allowance

Qualificações

• At least 12 months of direct customer service experience required.
• Good communication skills, both verbal and oral.
• Openness to work flexible hours as required.

Responsabilidades

• Answer customer queries via phone, e-mail or chat.
• Provide general and technical support to customers.
• Document actions and categorize cases for engineering team.

Conhecimentos

Customer service experience

Verbal and written communication skills

German native level proficiency

Fluency in English

Proactive attitude

Strong attention to detail

Ability to empathize with clients

Descrição da oferta de emprego

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent German native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• Office based on Lisbon
• Valid Legal Work Permit

RESPONSIBILITIES

• You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad