Customer Support (English-speaking) - Social Media

Concentrix Limited Company; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A Concentrix Limited Company está procurando um Suporte ao Cliente em Porto, Portugal. Este papel envolve ajudar os clientes com questões sobre pagamentos e melhorar a experiência do cliente em geral. A empresa oferece treinamento completo, oportunidades de crescimento de carreira e um ambiente de trabalho inclusivo e diversificado.

Serviços

Salário competitivo

Bônus de desempenho

Treinamento pago integral

Programas de desenvolvimento de carreira

Oportunidades de bônus por referência

Qualificações

• Inglês avançado (C1) é essencial.
• Conhecimento prévio em métodos de pagamento online.
• Habilidades em informática comprovadas.

Responsabilidades

• Fornecer suporte ao cliente lidando com questões sobre reembolsos e outras dúvidas.
• Investigar e coletar informações para fornecer ao cliente.
• Melhorar a experiência geral do cliente.

Conhecimentos

Atenção aos detalhes

Resolução de problemas

Comunicação eficaz

Multitarefa

Descrição da oferta de emprego

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Job Title

Customer Support (English-speaking) - Social Media

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Support, you will:

• Give customer support by handling customers’ issues related to payments refund, and other types of inquiries
• Use different platforms and tools
• Investigate and collect information to provide to customer
• Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience
  
  

Your Qualifications

Concentrix is a great match if you:

• Have an advanced level of English (written and oral) (C1)
• Have prior knowledge in online payment methods and transactions
• Have proved computer skills and diligent worker
• Have high attention to detail and problem-solving mindset
• Have the ability to effectively communicate, both written and verbally
• Being skilled in multi-tasking is essential
  
  

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
  
  

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements

English (Required)

Time Type

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Nível de experiência

Tipo de emprego

Função

• Setores

  Atividades dos serviços de tecnologia da informação

As indicações dobram suas chances de conseguir uma entrevista na Concentrix Limited Company

Receba alertas de novas vagas de Suporte ao cliente em: Porto, Portugal.

Vila Nova de Gaia, Porto, Portugal Há 1 semana

Estamos disponibilizando os conhecimentos da comunidade de uma nova maneira. Os especialistas adicionam estatísticas diretamente em cada artigo iniciado com a ajuda da IA.