Customer Support Engineer - Portugal (remote) - (d/f/m)

ClearOps; Faro; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A growing supply chain solutions company is seeking a Customer Excellence Engineer in Faro, Portugal. You'll provide technical customer support, assist with product queries, and maintain system documentation. The ideal candidate has at least 1 year of experience in customer support, a strong technical aptitude, and excellent communication skills in English. The role offers professional growth and opportunities to work remotely.

Serviços

Professional growth

Flexible work arrangements

Team events

Feedback culture

Workation options

Qualificações

• 1+ year of experience in customer support or related field.
• Basic technical knowledge and motivation to learn.
• Excellent written and spoken English (C1).
• Ability to convey technical information to non-technical users.

Responsabilidades

• Provide technical support to customers through ticketing.
• Answer product-related questions and assist with configuration.
• Monitor system and respond to alerts.
• Handle bug reports and conduct manual testing.
• Maintain clear and accurate documentation.

Conhecimentos

Technical support

Problem-solving

Communication

Attention to detail

Customer service

Descrição da oferta de emprego

Overview

Your mission

ClearOps is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at ClearOps. You will be a key contributor to our mission of creating a world that never breaks down again.

Mission & Impact

The ClearOps supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc.) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide end-to-end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of state-of-the-art technology.

Responsibilities

• Provide technical customer support to our customers through our ticketing system
• Answer questions about the product and help with product configuration
• Monitor system and business alerts and react to them
• Solve known issues and perform workarounds
• Communicate with external data providers and connected external IT systems
• Handle bug reports and perform manual functional testing
• Maintain documentation

Your profile

Qualifications:

• 1+ year of work experience directly serving customers (in any field)
• Basic tech knowledge, love for technology and technical mind
• Very good written and spoken English (C1)
• Attention to details
• Motivation to solve problems the best way – not just the fastest or easiest
• Hospitality and motivation to serve customers
• Ability to talk to non-tech people about tech stuff
• Ability to express own thoughts and effectively communicate in writing

Nice to have experience in

• Knowledge of supply chain
• Knowledge of forecasting algorithms
• Knowledge of QA (manual)

Why us?

ClearOps is a hidden champion on a strong growth path in the supply-chain-software industry. As part of ClerOps, you will be benefitting in several ways:

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week.
• Workation: Combine vacation and work and work from wherever you want.

About Us

At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50+ experts spread across Munich, Lisbon, San José, and Atlanta, we\'re passionate about personal growth and professional impact.