Customer Support/Back-Office (Dutch speaker)

BluSelection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading international BPO company is seeking enthusiastic Customer Support/Back Office professionals to work in Lisbon, Portugal. You will provide top-tier service to customers, assist with inquiries, and support various projects. Ideal candidates are Dutch speakers with strong English skills, ready to embrace a dynamic work environment. The position offers a competitive salary and a relocation package. Explore Lisbon while advancing your career!

Serviços

Relocation package including accommodation

Language lessons

Cooking classes

Social events organized by the company

Qualificações

• A valid work permit for Portugal is required.
• Excitement about intercultural communication and expatriate lifestyle.
• Drive for excellence and professionalism.

Responsabilidades

• Support clients by offering world-class customer service.
• Answer customer inquiries via phone, email, and chat.
• Process goods returns and refunds.

Conhecimentos

Native level of Dutch

B2 level of English

Good communication skills

Team player

Attention to detail

Formação académica

High school degree

Descrição da oferta de emprego

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers. Are you someone who wishes to live Portugal? Explore Lisbon? Then do not hesitate to join the team!

Your responsibilities and impact as Customer Support/Back-Office will be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands

Answering inquiries from customers by phone, e-mail and chat

Identifying issues and provide solutions

Ensuring high level of customer satisfaction

Processing goods returns and refunds

Providing ad-hoc support

Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

A native level of Dutch and at least a B2 level of English

A high school degree

Having a valid work permit for the specific country (required)

Living in or willing to relocate to Portugal for an international career and life experience

Being an attentive listener, comfortable and skillful at communicating with people

Having a drive for excellence and professionalism

Being a real team player and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Knowledge of the value and impact that a good customer experience can create

What’s in it for you?

Type of contract: a long-term fixed term contract, renewable every year or even indefinite

Working hours: full time (40h/week)

Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours

Various model options: on site, hybrid or remote projects

Salary range: 950 - 1300€ gross/month depending on project and relocation package

For international candidates:

Relocation Package including accomodation and flight/travel tickets

Help with paperwork, opening bank account, etc. upon your arrival

Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company

Your Future Company:

By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia.
Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.