Customer Support Agent Italian Speaker - 1500€ Signing Bonus

Phiture; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa global de BPO está contratando um Representante de Suporte ao Cliente em Lisboa. O candidato ideal deve ter diploma de ensino médio e experiência em suporte ao cliente, com fluência em inglês e italiano. O trabalho envolve guiar os clientes na conformidade PCI, oferecendo treinamento completo e oportunidades reais de crescimento na carreira. Oferecemos um ambiente diversificado e competitivo, incluindo um bônus de assinatura de 1.500€.

Serviços

Treinamento completo

Oportunidades de crescimento na carreira

Salário competitivo e benefícios

Bônus de assinatura de 1.500€

Seguro de saúde após o 1º mês

Ambiente amigável e inclusivo

Qualificações

• Mínimo de 1 ano de experiência em suporte ao cliente (experiência em call center é um diferencial).
• Disponibilidade para trabalhar on-site.

Responsabilidades

• Apoiar clientes via telefone, e-mail e chat.
• Guiar clientes por meio da plataforma de conformidade PCI.
• Resolver a maioria dos problemas no primeiro contato.
• Recomendar serviços que possam ajudar seus negócios, quando apropriado.

Conhecimentos

Fluência em inglês

Fluência em italiano

Habilidades de comunicação

Habilidades de escuta

Atitude positiva

Mente voltada para o trabalho em equipe

Formação académica

Diploma de ensino médio ou equivalente

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Descrição da Empresa

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success. We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Descrição da Função

Conectys is a fast-growing global company with 3,000+ employees across 7 countries. We support some of the world’s leading tech brands — and now we’re hiring in Portugal! You will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence. As a Customer Support Representative – PCI Compliance, you’ll help the client protect their customers’ payment data by guiding them through the PCI-DSS process – a set of industry rules designed to prevent credit card fraud and ensure secure handling of cardholder information. You’ll receive full training to become confident in helping users understand and follow each step!

Your main tasks:

• Support customers via phone, email, and chat
• Guide them through the PCI compliance platform and explain what to do
• Make sure they understand why PCI matters and how to complete their tasks
• Solve most issues during the first contact
• Recommend services that could help their business, when appropriate
• Stay calm and respectful, even in challenging conversations

What you need:

• High school diploma or equivalent
• At least 1 year of experience in customer support (call center is a plus)
• Fluent in English and Italian
• Basic Microsoft Office skills (Word, Excel, Outlook)
• Great communication and listening skills
• Positive attitude and team mindset
• Reliable and flexible working hours
• Availability to work on site

What we offer:

• Full training – no previous PCI knowledge required
• Be part of a top-tier international project
• Real opportunities for career growth
• Competitive salary and benefits
• Signing bonus of 1.500€
• Health Insurance after the 1st month
• A diverse, inclusive, and friendly team environment

Localização

• Rua Coronel Bento Roma 1700-122 Lisboa