Customer Support Agent (Catalan + English)

Atlean World; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading payment solutions provider in Lisbon is seeking a Customer Support Agent fluent in Catalan and English. In this role, you'll support B2B clients, troubleshoot issues, and deliver exceptional service in a vibrant, multicultural team. This is an opportunity to leverage your rare language skills and make a significant impact in a welcoming workplace.

Serviços

Comprehensive training

Career growth opportunities

Multicultural team environment

Team activities

Qualificações

• Fluency in both Catalan and English (written and spoken).
• Strong communication skills and a genuine desire to help customers.
• Organized, detail-oriented, and eager to learn.

Responsabilidades

• Supporting B2B clients in Catalan and English via phone, email, and chat.
• Troubleshooting issues and guiding clients with tailored solutions.
• Delivering every interaction with empathy, professionalism, and excellence.

Conhecimentos

Fluency in Catalan

Fluency in English

Strong communication skills

Customer support experience

Descrição da oferta de emprego

Do you speak Catalan fluently and love helping people? Are you looking for a role where your rare skill is truly valued? This might be exactly what you’ve been waiting for.

About our client

We’re hiring for one of the world’s leading payment solutions and business technology providers.
Imagine a platform that lets a restaurant manage bookings, a retail store sell online, and a salon schedule appointments all in one place. That’s what our client offers: a complete business operating system powering thousands of companies worldwide.

What you’ll do

As a Customer Support Agent, you’ll be the friendly, problem-solving partner that helps business clients make the most of the platform.

Your day-to-day will include:

• Supporting B2B clients in Catalan and English via phone, email, and chat
• Troubleshooting issues and guiding clients with tailored solutions
• Verifying account information and following compliance guidelines
• Delivering every interaction with empathy, professionalism, and excellence

Why this role is special

• Because Catalan speakers are rare and your talent will make a true impact
• Join a diverse, international, and vibrant team where your voice matters
• Continuous learning and career growth opportunities
• A people-first, inclusive workplace where you can truly be yourself

• Fluency in Catalan and English (written and spoken)
• Strong communication skills and a genuine desire to help customers
• Organized, detail-oriented, and eager to learn
• Customer support experience is a plus, but not required

• Modern office environment with all the tools you need to succeed

• Comprehensive training and ongoing support to help you grow from day one
• Work in a multicultural team, with colleagues from across the globe
• The unique chance to use your Catalan skills daily, making you a rare and valued asset
• Team activities and a supportive culture that make coming to the office enjoyable ️

If you’re fluent in Catalan and ready to use that skill to support businesses and make a difference, this is your chance.

Apply today and take the next step in your career!