Customer Success Tech - EBICS - French Market

GrabJobs; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A fast-growing fintech company in Lisbon is seeking a Customer Success Tech specialist focusing on the French market. You will integrate client banking data for effective cash flow management and work closely with various teams to enhance customer satisfaction. The ideal candidate is a final year student with strong project management skills and fluency in French. This opportunity promises career growth and the chance to be part of a vibrant team.

Serviços

Competitive salary package

Opportunities for career advancement

Daily lunch allowance

Health insurance

Transportation reimbursement

State-of-the-art work equipment

Regular team-building events

Energetic work atmosphere

Qualificações

• Final year student in business or engineering school.
• Versatile and enjoy project management and client relations.
• Ability to prioritize, organize, and communicate effectively.
• Curious, ambitious, and adaptable to a startup environment.
• Enjoy tackling challenges and understanding technical aspects.

Responsabilidades

• Assist clients in integrating banking data for cash flow management.
• Support client interactions with banks for contract setup.
• Propose solutions during implementations or contract execution.
• Advocate for client needs to product teams.

Conhecimentos

Project management

Client relations

Teamwork

Effective communication

Problem-solving

French language proficiency

Formação académica

Bachelor's or Master's degree

Descrição da oferta de emprego

Social network you want to login/join with:

Customer Success Tech - EBICS - French Market, Lisboa

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Client:

Agicap

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

2

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page

Customer Stories

Our Values

Headcount Growth :

July 2019 : 10

July 2020 : 50

July 2021 : 200

July 2023 : +500

You will join the Customer Success team, responsible for training, platform customization, and ongoing customer support throughout their lifecycle at Agicap!

?Your mission :

In collaboration with Customer Success, Sales, Product, and Tech teams, your goal will be to enable customers to quickly access all necessary banking data for their cash flow management on the platform. You will be responsible for:

As the technical expert, you will assist new clients in integrating their banking data into the tool, crucial for long-term customer satisfaction and loyalty.

To best support them, it is important to:

- Support the client in their interactions with banks for contract setup.

- Master internal processes for seamless data integration.

- Propose solutions to resolve issues during implementations or contract execution.

- Communicate with stakeholders (internal and external) to ensure rapid data integration into Agicap and efficient problem resolution.

2. Contributing to team development and process construction:

- Contribute to continuous improvement of processes and tools.

- Establish documentation to facilitate knowledge sharing within the team.

- Advocate for client needs to product teams to prioritize new functionalities.

The beauty of our job lies in the diversity of stakeholders (experts, CEOs, bankers) and interactions both internally and externally. Our pivotal role within Customer Success positions us as experts dedicated to serving our clients and colleagues.

This position offers numerous opportunities for growth within Agicap and serves as an excellent entry point into the rapidly growing fintech industry.

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WHO IS AGICAP?

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page

Customer Stories

Our Values

Headcount Growth :

July 2019 : 10

July 2020 : 50

July 2021 : 200

July 2023 : +500

You will join the Customer Success team, responsible for training, platform customization, and ongoing customer support throughout their lifecycle at Agicap!

?Your mission :

In collaboration with Customer Success, Sales, Product, and Tech teams, your goal will be to enable customers to quickly access all necessary banking data for their cash flow management on the platform. You will be responsible for:

1. Integrating customer banking data:

As the technical expert, you will assist new clients in integrating their banking data into the tool, crucial for long-term customer satisfaction and loyalty.

To best support them, it is important to:

- Support the client in their interactions with banks for contract setup.

- Master internal processes for seamless data integration.

- Propose solutions to resolve issues during implementations or contract execution.

- Communicate with stakeholders (internal and external) to ensure rapid data integration into Agicap and efficient problem resolution.

2. Contributing to team development and process construction:

- Contribute to continuous improvement of processes and tools.

- Establish documentation to facilitate knowledge sharing within the team.

- Advocate for client needs to product teams to prioritize new functionalities.

The beauty of our job lies in the diversity of stakeholders (experts, CEOs, bankers) and interactions both internally and externally. Our pivotal role within Customer Success positions us as experts dedicated to serving our clients and colleagues.

This position offers numerous opportunities for growth within Agicap and serves as an excellent entry point into the rapidly growing fintech industry.

n️ What we are looking for :

• You are in your final year of business school, engineering school, university, or hold a degree equivalent to Bachelor's/Master's level.
• You are versatile and enjoy: project management, client relations, teamwork.
• You know how to: prioritize, organize, and communicate effectively.
• You are curious, ambitious, and drawn to the startup environment.
• You enjoy tackling new challenges and understanding technical aspects to provide optimal solutions.
• You have an excellent level of French and are able to lead full business conversations

? What we offer :

• A competitive salary package
• A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
• A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
• Great opportunities to advance your career within a fast-growing international company
• Daily challenges working with SME executives and CEOs
• A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
• A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
• A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
• Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment

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HOW DO YOU BECOME PART OF THE TEAM?

Our interview process takes an average of 2 weeks and generally consists of

∙ First meeting with the Talent Acquisition team

∙ A role play or case study with the respective department

∙ Final round with management (and sometimes C-level decision-maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within48 hours.

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.

See you soon, your Agicap Lisbon team!