Customer Success Manager (French)

careerxtra; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading Outsourcing/BPO company in Lisbon is seeking a French speaking Customer Success Manager to nurture client relationships and enhance satisfaction. The ideal candidate is fluent in French and English, with a Bachelor's degree, and prior experience in customer success or account management. This role offers a competitive remuneration package and the opportunity to be part of a dynamic team.

Serviços

Excellent remuneration package

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance

Qualificações

• Proven experience in customer success or client-facing roles.
• Strong understanding of customer relationship management principles.
• Skilled in analyzing customer data and interpreting performance metrics.

Responsabilidades

• Build and maintain strong, long-term relationships with clients.
• Conduct regular check-ins and monitor satisfaction.
• Provide product education and updates to clients.

Conhecimentos

Fluent in French

Fluent in English

Excellent communication skills

Strong problem-solving abilities

Experience with CRM platforms

Ability to manage multiple accounts

Formação académica

Bachelor's degree in Business, Marketing, or related field

Ferramentas

Salesforce

Descrição da oferta de emprego

We are working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Success Manager for their offices in Lisbon.

Position: Customer Success Manager

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long-term relationships with assigned clients or customers.
• Conduct regular check-ins and business reviews to monitor satisfaction and performance outcomes.
• Serve as the main point of contact for client inquiries, requests, and escalations.
• Collaborate with cross-functional teams to address client needs and resolve issues promptly.
• Oversee the onboarding of new clients to ensure a smooth transition and successful implementation.
• Track client usage, engagement, and satisfaction data to identify risks and improvement opportunities.
• Provide product education, updates, and best practices to help clients maximize value.
• Gather client feedback to inform internal teams and support continuous product or service improvements.
• Identify and pursue opportunities for account growth through upselling or cross-selling.
• Support the enhancement of customer success tools, resources, and internal processes.
• Prepare and present reports on key client metrics, including retention, satisfaction, and growth.

REQUIREMENTS

• Fluent in French, both oral and written. Fluent in English.
• Bachelors degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role (preferably in B2B, SaaS, or technology environments).
• Strong understanding of customer relationship management principles and practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build trust and rapport with clients at all organizational levels.
• Proactive, results-driven mindset with strong problem-solving and analytical abilities.
• Skilled in managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM platforms (e.g., Salesforce) and reporting tools.
• Experience analyzing customer data and interpreting performance metrics.
• Passion for customer advocacy and commitment to delivering exceptional service experiences.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Mon-Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Meal allowance
• Transportation allowance
• Private health insuranceYearly performance bonus
• Relocation allowance and assistance