Customer Success Manager

Envision Pharma Group; Portugal; Teletrabalho; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A healthcare solutions firm is seeking a Customer Success Manager to build strong relationships with clients and ensure they maximize the value from technology solutions. The ideal candidate should have at least 3 years of experience in customer success, preferably in pharmaceuticals, with skills in tools such as Jira and Salesforce. This role involves engaging with senior management and driving customer growth and retention.

Serviços

Attractive total compensation benefits package

Qualificações

• 3 years of customer success experience required.
• Experience with software implementation highly preferred.
• Experience in medical affairs or pharmaceuticals preferred.

Responsabilidades

• Build and maintain relationships with key stakeholders.
• Engage clients to develop success plans.
• Lead regular business review meetings.

Conhecimentos

Customer relationship management

Data analysis

Communication

Formação académica

High School diploma or equivalent

Ferramentas

Jira

Salesforce

Gainsight

Descrição da oferta de emprego

Overview

Champion client success through strategic guidance and trusted partnerships.

Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.

Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.

Our Values: Excellence, People, Growth

The opportunity

The Customer Success Manager (CSM) primary focus is on building strong customer relationships and ensuring customers derive maximum value from Envision technology solutions with the goal of leading to higher retention and customer satisfaction. In addition, the CSM is to support the growth and expansion of EPG business with overt listening skills to highlight additional business needs. CSMs act as the primary point of contact for clients, understanding their needs and challenges, and proactively addressing potential issues before they escalate. In addition, the CSM will expand opportunities with the client base they are responsible for in order provide additional sales opportunities across the EPG product portfolio.

How will you make an impact at Envision Pharma Group?

Role responsibilities

• Building and maintaining strong relationships with key stakeholders at the customer's organization.
• Engage customer senior management to develop success plans for their business and strategic goals.
• Lead regular business review meetings, ensuring appropriate attendees on both Envision and Client side
• Provide ongoing support and resources to help customers achieve their desired outcomes.
• Gather feedback from customers and providing valuable insights to the product development team.
• Address customer issues proactively; collaborating with other teams and providing points of contact for escalations as needed.
• Maintain knowledge of client base and their market position using data analysis to provide substantive suggestions on improvements.
• Drive customer growth and retention through various strategies such as guiding clients on solutions to optimize platform functionality.
• Manage license renewals and statements of work (SOW) in an efficient and timely manner.

Do you have what we are looking for?

Skills & expertise

• High School diploma or equivalent required.
• Minimum 3 years of customer success experience required.
• Experience with software implementation highly preferred.
• Experience in medical affairs or pharmaceuticals highly preferred.
• Experience using Jira, Salesforce, and Gainsight preferred.
• Ability to travel up to 10%.

The provided salary range reflects the potential base salary for this role in the United States, considering factors such as your professional and academic experience, training, and role responsibilities. In addition to a competitive base salary, we offer an attractive total compensation benefits package designed to reward and support our people.

#TogetherWeDiscover

Do you have the experience we are looking for? If so, explore your place at Envision today!