Customer Service Representative (Swedish)

careerxtra; Porto; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

A leading outsourcing consultancy is seeking a Swedish speaking Customer Service Representative in Porto. The role includes assisting customers with inquiries, selling tailored products, and providing comprehensive support for booking management. Ideal candidates should have customer service experience and strong communication skills. This role offers a competitive salary and growth opportunities.

Serviços

Competitive salary

Professional growth opportunities

Access to exclusive travel perks

Qualificações

• Previous experience in customer service or sales is preferred.
• Strong attention to detail is essential.
• Ability to engage and build rapport over the phone.

Responsabilidades

• Handle inbound calls to assist customers.
• Sell products tailored to customer needs.
• Provide customer support for bookings.

Conhecimentos

Fluent in Swedish

Fluent in English

Strong communication skills

Customer-focused mindset

Ability to multitask

Ferramentas

Booking systems

Descrição da oferta de emprego

Overview

We areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Customer Service Representative to join their team in Porto.

Position

Position: Customer Service Representative

Location and work model

Location: Porto, Portugal

Work model: on site

Employment type

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

Requirements

• fluent in Swedish, both verbal and written. Fluent in English.
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: Monday to Friday: 08:00h - 17:00h.

Offer

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts