Customer Service Representative (Spanish-Speaking) – Global e-Commerce – 1000€ Welcome Bonus

Phiture; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading global technology company based in Lisbon, Portugal is looking for a Customer Service Representative who is fluent in Spanish and English. You will be responsible for resolving customer issues and ensuring high customer satisfaction. The position offers competitive salary, a welcome bonus of 1000€, and opportunities for career development.

Serviços

Competitive salary

1000€ Welcome Bonus

Career development programs

Full paid training

Bring-a-friend bonus opportunities

Qualificações

• Fluent in Spanish (C1), verbal and written.
• Fluent in English (B2), verbal and written.
• Strong understanding of e-commerce.
• Experience in call center and service industry.
• Ability to work as part of a team and independently.
• Availability for 24/7 rotating shifts.
• Familiarity with social media products and digital advertising.

Responsabilidades

• Investigate and resolve issues reported by users.
• Review reported issues within turnaround times.
• Escalate issues as necessary.
• Drive overall Customer Satisfaction metrics.
• Ensure service quality through case journey.

Conhecimentos

Fluent in Spanish (C1)

Fluent in English (B2)

E-commerce understanding

Experience in call center

Social media usage

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Overview

Job Title: Customer Service Representative (Spanish-Speaking) – Global e-Commerce – 1000€ Welcome Bonus

Experience the power of a game-changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Location

Lisbon, Portugal

Employment Details

Time type: On-Site

Language Requirements: Spanish (Required)

Responsibilities

• investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• review the reported issues within agreed turnaround times and standards of quality
• escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your Qualifications

• Are fluent, verbal and written in Spanish (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non-voice) and service industry
• Are available for 24/7 rotating shifts
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• 1000€ Welcome Bonus
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you\'ll be working on
• Career development programs

Equal Opportunity

Concentrix is an equal-opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

What to Know About Your Application

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