Customer Service Representative Russian Speaker

Nordicrecruiters; Lisboa; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Training & development

Relocation support

Career progression

Resumo da oferta

Nordicrecruiters in Lisbon is seeking a dedicated Customer Service Representative to support Russian-speaking customers across phone, email, and chat. You will understand needs, guide inquiries, and ensure a smooth, positive experience within a friendly, international team.

Relocation support to Portugal is available, with a permanent contract, structured schedule, paid training, and clear career progression routes within customer service, operations, quality, or team leadership.

Qualificações

• Native-level or fluent Russian, plus strong English communication skills.
• Experience in customer service or call centre environments is an advantage but not essential.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced, multicultural environment.
• Reliable, proactive, and eager to learn and develop within the role.

Responsabilidades

• Provide high-quality customer support to Russian-speaking clients via phone, email, or chat.
• Understand customer inquiries and offer accurate information, guidance, and solutions.
• Resolve service issues efficiently while maintaining a calm and professional tone.
• Record and track customer interactions using internal systems.
• Follow established procedures while also identifying opportunities to improve the customer journey.
• Collaborate closely with colleagues and team leaders to meet performance targets and drive service excellence.

Conhecimentos

Russian

English

Customer service

Call center

CRM software

Ferramentas

CRM software

Descrição da oferta de emprego

Are you motivated by helping people and delivering exceptional service experiences? Do you want to work in a multicultural environment while living in one of Europes most beautiful and lively cities? This opportunity allows you to develop your customer service career while enjoying the lifestyle that Lisbon has to offer.

About the Role

As a Customer Service Representative, you will support Russian-speaking customers through a variety of communication channels. Your focus will be to understand their needs, answer questions, resolve issues, and ensure a smooth and positive experience. You will be working in a friendly and international team where collaboration and learning are encouraged.

Responsibilities

• Provide high-quality customer support to Russian-speaking clients via phone, email, or chat.
• Understand customer inquiries and offer accurate information, guidance, and solutions.
• Resolve service issues efficiently while maintaining a calm and professional tone.
• Record and track customer interactions using internal systems.
• Follow established procedures while also identifying opportunities to improve the customer journey.
• Collaborate closely with colleagues and team leaders to meet performance targets and drive service excellence.

Requirements

• Native-level or fluent Russian, plus strong English communication skills.
• Previous experience in customer service or call centre environments is an advantage but not essential.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced, multicultural environment.
• Reliable, proactive, and eager to learn and develop within the role.

Whats Offered

• Competitive salary along with performance-based bonuses.
• Permanent contract and structured working schedule.
• Paid training and opportunities for continuous learning and development.
• Clear career progression routes within customer service, operations, quality, or team leadership.
• Relocation support for candidates moving to Portugal.

Why Lisbon?

Lisbon has become one of Europes most exciting global hubs for young professionals. The city combines a warm climate, seaside landscapes, and a laid-back lifestyle with a booming international business scene. From historic neighbourhoods and trendy cafés to surfing beaches and vibrant nightlife, Lisbon offers the perfect backdrop for both personal and professional growth.

If you enjoy connecting with people, solving problems, and want to live in a city full of sunshine, culture, and opportunity, this Customer Service Representative position in Lisbon could be an ideal next step for your career.