Customer Service Representative (Portuguese-speaking) - Streaming Service Project

Phiture; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa global de tecnologia busca um Representante de Atendimento ao Cliente em Portugal, que atuará remotamente. O papel é voltado para a interação com clientes, fornecendo soluções e suporte nos serviços de streaming. A posição oferece oportunidades de crescimento e desenvolvimento pessoal, com treinamento completo e um ambiente inclusivo.

Serviços

Salário competitivo com bônus de desempenho

Treinamento totalmente pago

Programas de desenvolvimento de carreira e cursos especializados

Bônus de indicação

Qualificações

• Fluência em Português e Inglês (oral e escrito) é essencial.
• Paixão pela indústria de entretenimento e mídia.
• Experiência com serviços de streaming e dispositivos desejados.

Responsabilidades

• Apoiar clientes através de chamadas e chat sobre suas dúvidas.
• Fornecer suporte técnico e funcionalidade de software.
• Resolver problemas de configuração de sistema e rede.

Conhecimentos

Comunicação excelente

Empatia

Espírito de equipe

Conhecimento de streaming

Atitude positiva

Descrição da oferta de emprego

Job Title:

Customer Service Representative (Portuguese-speaking) - Streaming Service Project

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience The Power Of a Game-changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer

journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely concerning software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our Clients
  
  

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Portuguese and English (oral and written)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude
  
  

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
  
  

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

Portuguese (Required)

Time Type:

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