Customer Service Representative Portugal

AVEC; Queluz; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Training program

Multicultural environment

Resumo da oferta

AVEC is seeking a Customer Service Representative in Portugal (Lisboa area preferred) to support SMB clients with English and Arabic language skills. The role involves engaging with clients via live chat, email, and phone, helping them optimize self-service advertising tools, and ensuring a high-quality customer experience in a fast-paced tech environment.

You will work on supporting and expanding the self-serve advertising base, delivering both pre- and post-sales support, and sharing insights

Qualificações

• Arabic language proficiency at C2 level is mandatory.
• Fluent English (B2+) required for communication with SMB clients and teams.
• Experience in customer service or support roles is preferred.
• Ability to work in a fast-paced, multicultural environment.

Responsabilidades

• Provide live chat, email, and phone support to SMB clients in English and Arabic.
• Support and expand self-serve advertising base for SMBs in online advertising.
• Deliver pre- and post-sales support for self-service advertising products.
• Offer product guidance to improve the client experience and resolve issues.
• Identify trends and customer feedback to assist engineering and product teams.

Conhecimentos

Arabic (C2)

English (B2+)

Customer service

Communication

Descrição da oferta de emprego

Customer Service Representative (English B2+ Arabic C2) – Portugal (Lisbon Area Preferred) Location: Portugal — candidates already residing in the country, preferably near Lisbon Languages: English (fluent) + Arabic (C2) Contract: Full-time Project: Social Media Marketing Support

About the Role

We are looking for a Customer Service Representative to join an international team supporting Social Media marketing and advertising solutions. This position is ideal for professionals passionate about online advertising, digital tools, and client support within a fast‑paced tech environment.

You will contribute to the development and expansion of the company's advertising ecosystem while supporting small and medium‑size businesses (SMBs) across multiple markets.

Your Activities as Customer Service Representative

The ProjectYou will support SMB clients in optimizing their marketing strategies and navigating advertising tools. Your work will directly impact the growth and performance of businesses using the company's self‑service advertising solutions.

The JobAs part of the marketing support team, you will help clients implement effective marketing strategies, troubleshoot issues, and ensure a high‑quality customer experience.

Daily Responsibilities

Your main activities will include:

• Providing support to SMB clients via live chat, email, and phone (outbound calls when needed to ensure full resolution), in both Arabic and English.
• Supporting and expanding the self‑serve advertising base for SMBs in the online and digital advertising domain.
• Delivering pre‑ and post‑sales support for all self‑service advertising products.
• Offering product and tool guidance to improve the client experience.
• Identifying trends, troubleshooting issues, and resolving challenges affecting multiple SMB clients.
• Sharing essential product insights and customer feedback with engineering teams to support continuous improvement.

Requirements

• Already living in Portugal, preferably in the Lisbon region.
• Arabic C2 (mandatory).
• English fluency (B2+).
• Strong communication, problem‑solving, and organizational skills.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary and stable contract.
• Initial and ongoing training.
• Multicultural, collaborative work environment.
• Benefits package depending on the project (health insurance, allowances, etc.).

How to Apply

Please submit your CV in English. Only candidates meeting the requirements will be considered.

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