Customer Service Representative Portugal

AVEC; Oeiras; Presencial; EUR 19 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Allowances

Resumo da oferta

AVEC in Portugal is seeking a Customer Service Representative (English B2+ Arabic C2) to join our social media marketing support team in the Lisbon area. The role focuses on helping SMB clients optimize their advertising strategies using self‑serve tools and delivering a high‑quality customer experience.

You will handle live chat, email and phone support in English and Arabic, share product insights with engineering, and contribute to the growth of our digital advertising ecosystem while working

Qualificações

• Must reside in Portugal, preferably in the Lisbon region.
• Fluency in English (B2+) and Arabic (C2) required.
• Experience in customer service or support roles is preferred.
• Ability to work in a fast-paced, multicultural environment.

Responsabilidades

• Provide SMB client support via live chat, email, and phone in English and Arabic.
• Support and expand self-serve advertising base for SMBs in online advertising.
• Deliver pre- and post-sales support for self-service advertising products.
• Offer product and tool guidance to improve the client experience.
• Identify trends, troubleshoot issues, and resolve challenges affecting multiple clients.
• Share product insights and customer feedback with engineering teams.

Conhecimentos

Communication skills

Problem-solving

Organizational skills

Multicultural adaptability

Descrição da oferta de emprego

Customer Service Representative (English B2+ Arabic C2) – Portugal (Lisbon Area Preferred) Location: Portugal — candidates already residing in the country, preferably near Lisbon Languages: English (fluent) + Arabic (C2) Contract: Full-time Project: Social Media Marketing Support

About the Role

We are looking for a Customer Service Representative to join an international team supporting Social Media marketing and advertising solutions. This position is ideal for professionals passionate about online advertising, digital tools, and client support within a fast‑paced tech environment.

You will contribute to the development and expansion of the company's advertising ecosystem while supporting small and medium‑size businesses (SMBs) across multiple markets.

Your Activities as Customer Service Representative

The ProjectYou will support SMB clients in optimizing their marketing strategies and navigating advertising tools. Your work will directly impact the growth and performance of businesses using the company's self‑service advertising solutions.

The JobAs part of the marketing support team, you will help clients implement effective marketing strategies, troubleshoot issues, and ensure a high‑quality customer experience.

Daily Responsibilities

Your main activities will include:

• Providing support to SMB clients via live chat, email, and phone (outbound calls when needed to ensure full resolution), in both Arabic and English.
• Supporting and expanding the self‑serve advertising base for SMBs in the online and digital advertising domain.
• Delivering pre‑ and post‑sales support for all self‑service advertising products.
• Offering product and tool guidance to improve the client experience.
• Identifying trends, troubleshooting issues, and resolving challenges affecting multiple SMB clients.
• Sharing essential product insights and customer feedback with engineering teams to support continuous improvement.

Requirements

• Already living in Portugal, preferably in the Lisbon region.
• Arabic C2 (mandatory).
• English fluency (B2+).
• Strong communication, problem‑solving, and organizational skills.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary and stable contract.
• Initial and ongoing training.
• Multicultural, collaborative work environment.
• Benefits package depending on the project (health insurance, allowances, etc.).

How to Apply

Please submit your CV in English. Only candidates meeting the requirements will be considered.

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