Customer Service Representative (Polish-speaking) - Pet Retail

Phiture; Lisboa; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a Customer Service Representative in Portugal who speaks Polish. In this role, you will assist clients via calls and emails, resolve inquiries, and ensure client expectations are met. Ideal candidates will have strong communication skills, empathy, and prior customer service experience. This position offers a competitive salary, remote work, and career development opportunities.

Serviços

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Qualificações

• High level of Polish (written and oral) and fluent in English (B2).
• Previous experience in customer service is highly valued.
• Excellent communication skills coupled with empathy, team spirit, and customer-oriented.

Responsabilidades

• Assist clients via inbound calls and e-mail by answering customers’ inquiries.
• Become a specialist in our Client’s products and services.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information using the right methods/tools.
• Listen to the customer's unique situations and acknowledge their needs.

Conhecimentos

Polish (written and oral)

Fluent in English (B2)

Customer service experience

Excellent communication skills

Knowledge of MS Office

Empathy

Team spirit

Positive attitude

Descrição da oferta de emprego

Job Title: Customer Service Representative (Polish-speaking) - Pet Retail

Job Description

Experience the power of a game-changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Assist clients via inbound calls and e-mail by answering customers’ inquiries and/or attending to potential requests.
• Become a specialist in our Client’s products and services
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situations and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Polish (written and oral) and fluent in English (B2)
• Previous experience in Customer Service is highly valued
• Excellent communication skills coupled with empathy, team spirit, and customer-oriented
• Knowledge of MS Office package.
• Familiarity with Pet-related stuff is highly valued
• Have a positive and can-do attitude

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.