Customer Service Representative (Italian + English)

Cross Border Talents; Lisboa; Presencial; EUR 1 000; Tempo integral

Resumo da oferta

A customer service recruitment agency is looking for a Customer Service Representative in Lisbon to support Italian and English-speaking clients. You'll handle inquiries through various channels and ensure customer satisfaction. The role offers a competitive salary, bonuses, and a supportive environment. Flexibility in working hours is required. Apply if you're fluent in Italian and have strong communication skills. Health insurance is available from day one.

Serviços

Competitive salary

Comprehensive health insurance

Meal allowance

Transport allowance

Performance bonuses

Qualificações

• Native or fluent in Italian and proficient in English (B2 level or higher).
• Previous customer service experience is an advantage.
• Flexibility to work rotative shifts.

Responsabilidades

• Handle customer inquiries via phone, chat, and email in Italian and English.
• Provide accurate information and solutions in a timely manner.
• Maintain a high level of customer satisfaction.

Conhecimentos

Fluent in Italian

Proficient in English (B2)

Strong communication skills

Problem-solving skills

Descrição da oferta de emprego

Job Title: Customer Service Representative (Italian + English)
Location: Lisbon, Portugal (On-site)
Start Date: 28 August 2025

About the Role

We are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a high-quality service experience.

This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in Italian and English.

• Provide accurate information and solutions in a timely and professional manner.

• Escalate complex issues to the appropriate department when necessary.

• Maintain a high level of customer satisfaction.

• Work in a multicultural team environment with rotating schedules.

Requirements

• Native or fluent in Italian and proficient in English (B2 level or higher).

• Strong communication and problem-solving skills.

• Previous customer service experience is an advantage.

• Flexibility to work rotative shifts (Monday–Sunday).

• Candidates who have previously worked for ByteDance (any LOB, BPO, or country) will not be considered.

Work Schedule

• Initial schedule: Monday to Sunday, 07:00–23:00 (rotative shifts) with 2 rotating days off.

• Later stage (TBC by client): 24/7 coverage, rotative shifts.

Salary & Benefits

• Base Salary: 1,000 (x14 months)

• Performance Bonus: 100 (x11 months)

• Welcome Bonus: 2,000 (paid after joining)

• Meal allowance: 7.23/day

• Transport allowance: 20/month

• Health insurance: Available from day 1 (with small contribution); free after 6 months

• Position bonus (Braga only): 20/month

Why Join Us?

• Competitive salary and allowances.

• Comprehensive health insurance.

• International and supportive team environment.

• Career growth opportunities within a global company.

Click to apply or send your English CV to [e-mail]