Customer Service Representative German Market

Cross Border Talents; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading international recruitment agency in Porto is seeking a Customer Service Representative to provide support for the German market. The ideal candidate will be fluent in German (C1 level) and have good English communication skills. The role requires availability for rotational shifts and offers a competitive salary structure with bonuses. Interested candidates can apply via email.

Serviços

Performance bonus

Signing bonus

Relocation package

Qualificações

• Fluent in German at C1 level.
• Ability to communicate effectively in English.
• Availability for rotational shifts including weekends.

Responsabilidades

• Provide excellent customer support for the German market through phone, email, and chat.
• Handle inquiries, complaints, and requests with professionalism and empathy.
• Maintain high service quality standards and contribute to customer satisfaction.

Conhecimentos

Fluency in German

Good English communication skills

Previous customer service experience

Descrição da oferta de emprego

Overview

Job Title: Customer Service Representative German Market
Location: Porto, Portugal (On-Site)

Contract Start Date: 25 September 2025

Working Schedule

• Monday to Sunday, 06:00 21:00 (rotative shifts)

• 2 rotative days off per week

Salary & Benefits

• Base Salary: 1100 gross x 14 months

• Performance Bonus: 200 gross x 12 months

• Signing Bonus: 3000

Relocation Package

• From outside Portugal: Reimbursement of airfare (up to 400, Economy class) after 180 days

• From inside Portugal: Reimbursement of travel costs (up to 150, Economy class) after 180 days

• Temporary Accommodation:

  • 28 days in a hotel (if relocating from abroad)

  • 15 days in a hotel (if relocating within Portugal)

Responsibilities

• Provide excellent customer support for the German market through phone, email, and chat.

• Handle inquiries, complaints, and requests with professionalism and empathy.

• Maintain high service quality standards and contribute to customer satisfaction.

Requirements

• Fluency in German (C1 level)

• Good English communication skills

• Availability to work in rotational shifts, including weekends

• Previous customer service experience is a plus

Click to apply or send your English CV to [e-mail]