Customer Service Representative - Dutch - Remote in Portugal

Dila Recruitment; Porto; Teletrabalho; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Dila Recruitment is seeking a Customer Service Representative to join their team in Porto. This role involves managing customer interactions across various platforms and requires strong communication and problem-solving skills. The position offers competitive compensation and professional growth opportunities within a leading global travel and tourism brand.

Serviços

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Collaborative work environment

Qualificações

• Previous experience in internet/financial industry preferred.
• Ability to follow standard customer service procedures.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Handle customer interactions via phone, email, and chat.
• Provide clear information following company policies.
• Collaborate with technical teams to resolve issues.

Conhecimentos

Communication skills

Problem-solving

Technical inquiry handling

Organizational skills

Descrição da oferta de emprego

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Customer Service Representative - Dutch - Remote in Portugal, Porto

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Client:

Dila Recruitment

Location:

Porto, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f861f4a3e30e

Job Views:

5

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Porto, Portugal

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Previous experience in internet / financial industry preferred
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts