Customer Service Representative (Danish-speaking) - Volkswagen - Remote

Concentrix; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a Customer Service Representative who speaks Danish to support Volkswagen. This remote role in Portugal involves responding to customer inquiries and building strong relationships. Candidates should have a passion for automotive topics and experience in customer service. Competitive salary and benefits provided.

Serviços

Competitive salary

Performance bonus

Full paid training

Career development programs

Qualificações

• 1 year of experience in technical roles or automotive customer service.
• Able to make independent decisions with strong documentation skills.
• Skilled in resolving issues and providing solutions.

Responsabilidades

• Respond to customer requests via multiple channels.
• Build strong customer relationships with professionalism.
• Collaborate effectively with team members and management.

Conhecimentos

Danish (written and oral)

Customer service

Digital tech skills

Descrição da oferta de emprego

Overview

Job Title: Customer Service Representative (Danish-speaking) - Volkswagen - Remote

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as World’s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative for Volkswagen in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to customer requests via multiple channels, updating CRM systems with relevant information.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.
• Maintain professional, empathetic relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on emerging issues and identify improvement areas proactively

Your qualifications

Concentrix is a great match if you:

• Have a high level of Danish (written and oral) and a good level of English (B2)
• Have 1 year of experience in technical roles or automotive customer service
• Are passionate about automotive topics and skilled in digital tech
• Are able to understand the policies, procedures, and warranties and you are familiar with market geography
• Are empowered to make independent decisions with strong documentation skills
• Are skilled in resolving issues, and providing solution

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Equal opportunity

Concentrix is an equal-opportunity employer

We are united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro

Language Requirements: Danish (Required)

Time Type:

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