Customer Service Representative (Danish Speaker)
Client: Snaphunt
Location: Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 2685d2beb691
Job Views: 5
Posted: 23.06.2025
Expiry Date: 07.08.2025
Job Description:
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities
The Job
Detailed Duties and Responsibilities
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
- Foster positive relationships by delivering prompt and courteous support.
- Maintain a professional and empathetic approach in all customer interactions.
The Profile
Targeted Qualifications
- Fluency in Danish Language, C1/C2 level.
- Fluency in English Language, B2 level.
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Previous experience in customer service is a plus.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Ability to quickly learn new software and technologies.
Interpersonal Skills
- Communicative, able to speak and write well and convey ideas clearly.
- Interpretative skills to understand and fulfill needs.
- Confident, pleasant, energetic, helpful, trustworthy.
- Efficient in performing tasks quickly and simply.
- Organized and punctual, ensuring smooth and timely operations.
- Flexible to carry out different responsibilities with little notice.
- Attentive listener, paying close attention to what others are saying.
- Precise, ensuring tasks are done accurately and correctly.
- Willing to acquire new knowledge.
- Customer service-oriented, friendly, patient, and polite.
- Salary expectations to be shared.
- Full eligibility to live & work in Portugal required.
- Shift: 08:00 – 17:00.
- Fixed term of 6 months with potential extension.
- Part of a global team committed to company values.
- Dynamic work environment within an international company.
The Employer
Our client was founded to help people find their dream job and assist employers in finding the right candidates.