Customer Service Representative (Danish Speaker)

Snaphunt; Portugal; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa líder no setor de serviços está buscando um Representante de Atendimento ao Cliente falante de dinamarquês em Portugal. O candidato selecionado terá a responsabilidade de garantir a satisfação do cliente, resolver problemas efetivamente e trabalhar em um ambiente dinâmico. É necessário ter fluência em dinamarquês e inglês, além de habilidades de comunicação e organização.

Serviços

Oportunidade de aprendizado em um ambiente internacional

Parte de uma equipe global

Ambiente de trabalho dinâmico

Qualificações

• Fluência em Dinamarquês (C1/C2) e Inglês (B2).
• Habilidades de resolução de problemas e colaboração em equipe.
• Experiência anterior em atendimento ao cliente é um diferencial.

Responsabilidades

• Suporte à satisfação do cliente e resolução de problemas.
• Colaboração com colegas e liderança para alcançar objetivos.
• Manter uma abordagem profissional em todas as interações.

Conhecimentos

Fluência em Dinamarquês

Fluência em Inglês

Resolução de problemas

Comunicação verbal e escrita

Serviço ao cliente

Descrição da oferta de emprego

Customer Service Representative (Danish Speaker)

Client: Snaphunt

Location: Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 2685d2beb691

Job Views: 5

Posted: 23.06.2025

Expiry Date: 07.08.2025

Job Description:

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• A role that offers a breadth of learning opportunities

The Job

Detailed Duties and Responsibilities

• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.
• Foster positive relationships by delivering prompt and courteous support.
• Maintain a professional and empathetic approach in all customer interactions.

The Profile

Targeted Qualifications

• Fluency in Danish Language, C1/C2 level.
• Fluency in English Language, B2 level.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Previous experience in customer service is a plus.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Ability to quickly learn new software and technologies.

Interpersonal Skills

• Communicative, able to speak and write well and convey ideas clearly.
• Interpretative skills to understand and fulfill needs.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient in performing tasks quickly and simply.
• Organized and punctual, ensuring smooth and timely operations.
• Flexible to carry out different responsibilities with little notice.
• Attentive listener, paying close attention to what others are saying.
• Precise, ensuring tasks are done accurately and correctly.
• Willing to acquire new knowledge.
• Customer service-oriented, friendly, patient, and polite.
• Salary expectations to be shared.
• Full eligibility to live & work in Portugal required.
• Shift: 08:00 – 17:00.
• Fixed term of 6 months with potential extension.
• Part of a global team committed to company values.
• Dynamic work environment within an international company.

The Employer

Our client was founded to help people find their dream job and assist employers in finding the right candidates.