Customer Service Representative (Danish)

The lemon Consulting; Braga; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A consulting firm is seeking a Customer Service Representative in Braga, Portugal. The role requires fluency in Danish and English, along with strong communication skills. Responsibilities include managing customer inquiries and fostering relationships to ensure satisfaction. Competitive salary and professional growth opportunities are offered, with a remote work model available.

Serviços

Performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Qualificações

• Previous experience in customer service preferred.
• Ability to learn new software and technologies quickly.
• Experience with various communication platforms.

Responsabilidades

• Handle inquiries and requests across various channels.
• Foster positive relationships by providing courteous support.
• Collaborate with colleagues to achieve team objectives.

Conhecimentos

Fluent in Danish (C2)

Fluent in English (minimum B2 level)

Strong communication skills

Problem-solving skills

Organized and detail-oriented

Descrição da oferta de emprego

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Working schedule: Monday to Friday 8AM-5PM
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!