Customer Service Representative (Czech)

careerxtra; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading Outsourcing consultancy is seeking a Customer Service Representative fluent in Czech and English to join their remote team in Braga, Portugal. Responsibilities include handling customer inquiries, fostering relationships, and problem-solving. The position offers competitive salary, career growth opportunities in the BPO industry, and access to exclusive travel perks.

Serviços

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Qualificações

• Previous experience in customer service would be advantageous.
• Ability to handle technical inquiries and troubleshoot common issues.
• Willingness to learn and adapt in a fast-paced support environment.

Responsabilidades

• Handle inquiries and requests across various communication channels.
• Foster positive relationships by delivering prompt and courteous support.
• Work collaboratively with colleagues to achieve team objectives.

Conhecimentos

Fluency in Czech

Fluency in English

Strong communication skills

Effective problem-solving skills

Descrição da oferta de emprego

Overview

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

Responsibilities

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

Qualifications

• Fluent in Czech, both verbal and written. Fluent in English.
• Previous experience in customer service would be advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

Offer

• Working schedule: Monday to Friday 8AM-5PM
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!