Customer Service Representative

Careerxtra; Braga; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer service provider in Portugal seeks a French-speaking Customer Service Representative to join their remote team. Responsibilities include handling inquiries across various channels, delivering positive support, and resolving customer issues. The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment. This position offers competitive salary and career growth opportunities.

Serviços

Competitive salary

Performance-based incentives

Exclusive travel perks and discounts

Career development opportunities

Qualificações

• Native/fluent French with strong written and verbal skills.
• Strong communication across multiple platforms.
• Organized, detail-oriented, and resilient in a fast-paced environment.

Responsabilidades

• Handle customer inquiries across multiple channels.
• Deliver courteous support to build relationships.
• Resolve issues to enhance customer satisfaction.

Conhecimentos

Fluent French (C2)

Proficiency in English (B2 minimum)

Customer service experience

Communication skills

Problem-solving abilities

Descrição da oferta de emprego

Overview

Position: Customer Service Representative

Location: Remote, Portugal

Employment Type: Fixed-term (6 months) with the possibility of extension or permanent contract

Compensation: Base salary

About The Role

We are seeking a French-speaking Customer Service Representative to join our remote team in Portugal. In this role, you will provide timely and professional support to customers across multiple channels, ensuring satisfaction and fostering long-term engagement.

Responsibilities

• Handle customer inquiries across phone, email, chat, and social media, ensuring accurate updates in internal systems.
• Deliver courteous and empathetic support to build positive customer relationships.
• Resolve issues effectively to enhance customer satisfaction and retention.
• Collaborate with team members and leadership to achieve shared objectives.
• Identify recurring challenges and suggest opportunities for process or service improvements.

Qualifications

• Native/fluent French (C2) with strong written and verbal skills.
• Proficiency in English (B2 minimum).
• Previous customer service experience is an advantage.
• Strong communication skills across multiple platforms.
• Basic understanding of customer service principles and procedures.
• Ability to handle technical inquiries with guidance.
• Quick learner with adaptability to new tools and technologies.
• Strong problem-solving skills, teamwork, and multitasking abilities.
• Organized, detail-oriented, and resilient in a fast-paced environment.

What We Offer

• Rotative shifts, Monday to Sunday (24/7).
• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary + performance-based incentives.
• Career development and growth opportunities within the BPO sector.
• Supportive and collaborative team culture.
• Exclusive travel perks and discounts.
• And more!