Customer Service Manager

Interlog Group; Portugal; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

A logistics software provider in Ourém, Portugal, is seeking an experienced Customer Relations Manager to lead the customer service team and design the relationship strategy. The ideal candidate will have a proven track record in customer management, fluency in French and professional English, and strong leadership skills. This permanent position involves significant responsibilities and direct reporting to management.

Serviços

Permanent contract

Strategic role in a human-sized company

Qualificações

• Proven experience in customer relationship management and/or support.
• Mastery of CRM, ticketing tools and key indicators.
• Leadership, communication and customer service skills.
• French + professional English (B2 min.), other language is an advantage.

Responsabilidades

• Design and deploy the customer relationship strategy.
• Manage and develop the Customer Service team.
• Monitor and manage KPIs (SLA, TMR, CSAT, backlog).
• Drive continuous improvement and represent the company to strategic clients.

Conhecimentos

Customer relationship management

Leadership

Communication

Customer service skills

Fluent French

Professional English (B2 min.)

Ferramentas

CRM tools

Ticketing tools

Descrição da oferta de emprego

Do you have solid experience in customer relations/support and want to lead a team while bringing the voice of the customer to the strategic level? Join Interlog Solutions, an ISO 27001 certified software publisher specializing in IT applied to logistics and transport.

Your mission

• Design and deploy the customer relationship strategy
• Manage and develop the Customer Service team
• Monitor and manage KPIs (SLA, TMR, CSAT, backlog)
• Drive continuous improvement and represent the company to strategic clients

Your profile

• Proven experience in customer relationship management and/or support
• Mastery of CRM, ticketing tools and key indicators
• Leadership, communication and customer service skills
• French + professional English (B2 min.), other language = advantage

Our advantages

• Permanent contract based in Ourém (Portugal)
• A human-sized company in a changing sector
• Strategic role, directly reporting to Management

Position to be filled as soon as possible.

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At Interlog, we are committed to values aimed at leading us to work of excellence. Your energy, your investment and your personal touch are welcome in our dynamic team! Our mission is to be invested in our work to provide our customers with the best possible solutions.