Customer Service (m,f) : Social Media : German or French or Dutch

Personalbüro U. Herrmann; Porto; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading tech support company in Porto is seeking a customer support representative fluent in French, German, or Dutch, and English. Responsibilities include handling support inquiries efficiently via email and chat, adhering to SOPs, and participating in training for continuous improvement. The role offers an excellent remuneration package, life insurance, and housing benefits.

Serviços

Excellent remuneration package based on experience

Life Insurance

Meal and Transport allowance

Private health insurance

Accommodation assistance

Qualificações

• Fluent in French, German, or Dutch (C2) and English (B2).
• Excellent written communication skills.
• Experience handling chats and tickets in a service program.
• Product support experience is a plus.
• Basic understanding of digital advertising and social media products.
• Strong troubleshooting skills.

Responsabilidades

• Handle incoming support inquiries via email and chat efficiently.
• Resolve issues adhering to standard operating procedures.
• Participate in training and performance reviews to improve service quality.

Descrição da oferta de emprego

Start: 30.10.25

Provide timely and high-quality support for tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and high-quality customer interactions.

Key Responsibilities:

Handle incoming support inquiries– via email and chat – with efficiency and accuracy.

Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.

Maintain adherence to established service level agreements (SLAs) and quality standards.

Participate in regular training, coaching, and performance reviews to continuously improve service quality.

Profile:

French or German or Dutch C2, English B2

• Excellent written skills.

• Used to handle chats and tickets.

• Preferred experience in a contact center/service program for any advertising technology company.

• Product support experience is advantageous.

• Familiarity with social media products and a basic understanding of digital advertising.

• Adaptability and flexibility in a dynamic environment

• Troubleshooting skills, with the ability to investigate and understand complex customer issues

Monday to Sunday: TBC (Initially one morning shift, in the future rotative shifts 24/7)

Days off: 2 rotative days

Benefits:

• Excellent remuneration package based on experience, skills and performance
• Life Insurance
• Meal allowance + Transport allowance
• Private health insurance
• Porto Office Park
• Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

  Accomodation for the first year:

  Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)