Customer Service - English speaker (m/f/d)

Phiture; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading mobility service provider in Lisbon is seeking an English Customer Service Agent to support their US customers. The role involves handling inquiries regarding bookings and providing excellent service. Ideal candidates are fluent in English with prior experience in customer service. This full-time position offers generous vacation days, hybrid working options, and health benefits.

Serviços

28 days vacation

Hybrid working model

Permanent employment contract

Performance-related bonuses

Private health insurance

Training programs

Qualificações

• Fluent/native in English, both written and spoken.
• Experience in customer service, call center, or BPO environment.
• Strong communication and organizational skills.

Responsabilidades

• Provide advice to customers regarding bookings, complaints, and invoices.
• Assist business and private customers via phone and email.
• Work closely with other departments to enhance customer satisfaction.

Conhecimentos

Fluent in English

Customer service experience

Strong communication skills

Team player

Organizational skills

Ferramentas

MS Office

Descrição da oferta de emprego

Overview

WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our US customers as English speaking Customer Service Agent (m/f/d), so that they will keep coming back to us.

Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. Sounds interesting? Then apply, and support our service & sales team as a English Customer Service Agent (m/f/d) and please send us your application documents in English.

Responsibilities

• You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices
• You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
• You always have a sympathetic ear, and you advise our customers over the phone and via email
• We are big on team spirit - that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty

Your Skills Matter

• Language You are fluent/native in English (written & spoken) and have an understandable and clear way to speak and express yourself
• Experience You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment
• Interpersonal Excellence You are a reliable team player with strong communication and organizational skills, thrive under pressure, and remain flexible and dependable - even in a dynamic shift-based work environment
• Team spirit You like to work in international teams and appreciate the exchange with colleagues
• Tools You are practiced in using MS-Office programs – especially Outlook, Word, and Excel

What We Offer

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Bonus Enjoy a permanent employment contract with performance-related bonuses that reward your contribution
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Additional Information

About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!