Customer Service Champion: End-to-End Order Management

Amcor; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Amcor is seeking a Customer Service Representative (CSR) for AF Porto (Vila Nova de Gaia), on-site and permanent, to deliver outstanding service between customers and Amcor.

You will own end-to-end order management, coordinate with Sales, Finance and Logistics, and drive continuous improvement in service levels while maintaining OHSE standards.

The role requires SAP and Salesforce experience, strong Excel skills, and fluency in English and Portuguese with good French.

Qualificações

• Experience in a similar customer service role, preferably in packaging/manufacturing.
• Excellent interpersonal and communication skills.

Responsabilidades

• Manage end-to-end order management from order placement to delivery in ERP systems.
• Coordinate with Sales, pricing, and logistics to meet customer requirements and manage delays.
• Lead reviews with customers and internal functions to improve performance.
• Share customer forecasts with colleagues and maintain accurate records.
• Proactively manage finished goods levels and aged inventory with neighboring functions.
• Acknowledge complaints and ensure prompt feedback to customers.
• Initiate returns when applicable and expedite rush shipments as needed.
• Support disputed invoices in collaboration with finance and credit teams.
• Maintain customer knowledge including SLAs and contracts.
• Continuously seek better ways of working to improve service.

Conhecimentos

English

Portuguese

French

Ferramentas

SAP

Salesforce.com

Excel

Descrição da oferta de emprego

Amcor is seeking a Customer Service Representative (CSR) for AF Porto (Vila Nova de Gaia), on-site and permanent, to deliver outstanding service between customers and Amcor.

You will own end-to-end order management, coordinate with Sales, Finance and Logistics, and drive continuous improvement in service levels while maintaining OHSE standards.

The role requires SAP and Salesforce experience, strong Excel skills, and fluency in English and Portuguese with good French.