Customer Service Agent

Lyca Mobile Group; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading telecommunications company based in Lisbon seeks a Customer Service Agent (Inbound) to deliver outstanding service and efficiently resolve customer inquiries. Candidates must be fluent in Portuguese and English, with strong communication skills and a customer-oriented mindset. This is a full-time role offering a base salary of €870.00 plus meal allowance, with a fixed-term contract and the possibility of renewal.

Serviços

Meal allowance of €10.20/day

Fixed day off on Sunday

Qualificações

• Mandatory fluency in Portuguese and English, both spoken and written.
• Previous experience in customer support is a plus.
• Strong ability to handle phone interactions civilly.

Responsabilidades

• Handle inbound calls, web chats, social media inquiries, and emails.
• Manage customer complaints and provide solutions.
• Follow communication procedures, guidelines, and policies.

Conhecimentos

Fluency in Portuguese

Fluency in English

Active listening skills

Excellent communication skills

Ability to multitask

Descrição da oferta de emprego

About the Role

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively to customer needs, and maintain high customer satisfaction.

What You’ll Do

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and up-to-date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

What We’re Looking For

• Fluency in Portuguese and English (spoken and written) - Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems, customer-oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer

• 6-month fixed-term contract with the possibility of renewal.
• Base salary of €870.00 + Meal allowance of €10.20/day.
• Full-time schedule: Monday to Saturday, from 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.
• Work location: Lisbon – Saldanha.

Join us and be part of a dynamic team at Lyca Mobile Portugal!