Customer Service Advisor (French Speaker)

FARFETCH; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance for family

Flexible benefits program

Extra days off and sabbatical

Resumo da oferta

Farfetch is seeking a Customer Service Advisor (French Speaker) in Porto to join our Operations team. You will handle inquiries across chat, email and phone, provide product information, and be the face of Farfetch to customers and partners.

The ideal candidate has at least 1 year of fashion customer service experience, is fluent in English and French, and comfortable with IT systems and written communication.

Qualificações

• 1+ year of fashion customer service experience.
• Fluent in English and French.
• Proficient with IT systems and Windows packages.
• Strong written communication and listening skills.

Responsabilidades

• Respond to customer inquiries across chat, email and phone.
• Provide information on products and services.
• Be the face of Farfetch to customers and partners.

Conhecimentos

Customer service

French language

English language

IT systems

Written communication

Active listening

Fashion knowledge

Customer satisfaction

Ferramentas

Windows OS

Descrição da oferta de emprego

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a Customer Service Advisor (French Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

What You'll Do

• Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike

Who You Are

• Experienced in customer service (1 year), in a fashion environment;
• Fluent in English and French (mandatory);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written skills;
• Experience with listening;
• Knowledgeable of fashion/fashion brands;
• Exceed customers' expectations

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools;
• Extra days off, sabbatical program and days for you to give back for the community;
• Training opportunities;
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.