Customer Service Administrator

STOW Group; Ovar; Presencial; EUR 26 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training and development

Collaborate with talented colleagues

Competitive salary package

Resumo da oferta

Movu Robotics, part of the STOW Group, seeks a Customer Service Administrator in Ovar, Portugal, to support customers and internal teams with accurate processing of orders, deliveries, spare parts, and invoicing. The role requires SAP order handling and strong customer communication in English, with French as an added advantage.

The successful candidate will ensure stock levels, collaborate with warehousing, support QSHE compliance, and contribute to continuous improvement efforts while

Qualificações

• Experience in administrative supporting tasks in an industrial B2B environment.
• Computer literate with MS Office applications.
• SAP and Salesforce knowledge are advantageous.
• Comfortable communicating with customers in English; French is a bonus.
• Experience with spare parts, service operations, installed-base management, or after-sales support is advantageous.
• Willing to travel occasionally to headquarters in Belgium.
• Be administrative, organized, and commercially skilled.
• Proactive and creative in problem solving.

Responsabilidades

• Order Management: Entering and managing orders in SAP; coordinate with warehouse on deliveries and transport planning.
• Customer Communication: Create order quotations and confirmations; handle inquiries related to orders, deliveries, and invoices.
• Spare Parts Management: Ensure safety stock levels align with demand; inform Supply Chain of deviations.
• Invoicing and Credit Management: Ensure timely invoicing; prepare credit notes; follow up on overdue invoices.
• Quality, Safety & Compliance: Ensure QSHE standards and lean initiatives; compliance with policies and local legislation.

Conhecimentos

MS Office

Customer communication

Administrative skills

Problem solving

Commercial awareness

Ferramentas

SAP

Salesforce

MS Office

Descrição da oferta de emprego

Movu Robotics, a company within the stow Group, is on its way to becoming a global leader in the design, development, and implementation of warehouse automation solutions. With cutting-edge technology and an integrated ecosystem of scalable and innovative solutions, we are redefining supply chain efficiency. Movu makes robotic automation accessible to all logistics operators, regardless of their size or technological maturity.

Innovation ; Ambitious growth ; Advanced technologies ; Next-generation robots. That’s the DNA of Movu Robotics. Thanks to our in-house design and manufacturing capabilities, we offer a dynamic and hands‑on work environment filled with technical challenges and growth opportunities.

We are a fast‑growing international company, looking for passionate individuals ready to innovate at every level.

At Movu, we value your talents because your strengths are our strengths too.

Looking to grow professionally?
There’s a place for you at Movu Robotics. Join us and help shape the future of intralogistics.

Job Description

As a Customer Service Administrator, you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders, deliveries, spare parts, and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day‑to‑day operation of the business.

Key Responsibilities

Order Management

• Entering and managing orders in SAP.
• Coordinating with the warehouse regarding deliveries and transport planning.

Customer Communication

• Creating order quotations and order confirmations.
• Managing customer inquiries related to orders, deliveries, and invoices.

Spare Parts Management

• Ensuring safety stock levels are aligned with demand.
• Informing the Supply Chain team of any deviations or potential shortages.

Invoicing and Credit Management

• Ensuring timely and accurate invoicing.
• Preparing credit notes.
• Following up on overdue invoices.

Quality, Safety & Compliance

• Responsible for ensuring everyone works safely and according to stow's QSHE standards to ensure all work is completed in a safe, efficient, and qualitative manner.
• Ensuring all activities and processes comply with QSHE standards, policies, work instructions, and local legislation.
• Supporting Lean principles and continuous improvement initiatives throughout the organization.

The position is with Movu Robotics; however, the employment contractual agreement will be made with stow Ovar.

Qualifications

You have experience in administrative supporting tasks in an industrial B2B environment.

You are a computer literate and you canwork with MS office applications. SAP and Salesforce knowledge are advantageous.

You feelcomfortable of communicating to customers in English. French is an added advantage.

Experience in spare parts, service operations, installed‑base management, or after‑sales support is considered an advantage.

You are willing to travel sometimes to our headquarters in Belgium

Be administrative, organizational, and commercially skilled.

You go the extra mile, solving problems with a proactive and creative mindset.

Additional Information

What do we offer?

• Comprehensive training and development provided by experienced professionals to support your success from day one.
• Collaborate with talented and passionate colleagues in an open, supportive, and enthusiastic team culture.
• Competitive salary package that recognizes your skills, contribution, and professional growth