Customer Representative (French-speaking) - Streaming Service

Concentrix; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa líder em tecnologia e serviços está à procura de um Customer Advisor em Lisboa, fluente em Francês e Inglês. O candidato ideal ajudará clientes com questões relacionadas a serviços de streaming e terá oportunidades de crescer profissionalmente com treinamentos e benefícios competitivos.

Serviços

Salário competitivo e bônus de desempenho

Treinamento completo pago

Programas de desenvolvimento de carreira

Bônus de referência

Aulas de idiomas

Qualificações

• Proficiência nativa ou avançada em Francês (C2) e fluente em Inglês (B2).
• Familiarização com serviços de streaming digital e dispositivos.

Responsabilidades

• Auxiliar espectadores por telefone e/ou chat com suas dúvidas.
• Oferecer suporte técnico e resolver problemas de configuração e rede.

Conhecimentos

Comunicação

Empatia

Trabalho em equipe

Descrição da oferta de emprego

Customer Representative (French-speaking) - Streaming Service, Lisbon

Client:

Concentrix

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2717748fab33

Job Views:

7

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the necessary training, cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, there's real potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE Learning and Leadership Development programs to help you advance your career.

What you will do in this role

As a Customer Advisor, you will:

• Assist viewers via phone and/or chat regarding their inquiries
• Provide account and application support, especially about software functionality
• Offer technical support and troubleshoot system configurations and network settings
• Provide accurate and timely answers to viewers' questions
• Contribute to creating brand engagement for our client

Concentrix is a great match if you:

• Are native or proficient in French (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Have excellent communication skills, empathy, and team spirit
• Are familiar with digital streaming services and devices
• Possess a positive and proactive attitude

If you don't meet every requirement, we still encourage you to apply. We will do our best to match you with the right role.

What's in it for you

We offer benefits tailored to support your lifestyle:

• Full-time, indefinite contracts (depending on experience and client needs)
• Competitive salary and performance bonuses
• Referral bonuses for bringing friends
• Full paid training on the company and project
• Career development programs, courses, and language classes

Experience the best version of you!

If this sounds like the perfect next step, we want to hear from you. Apply today and see why over 440,000 professionals worldwide call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We are committed to a work environment free from discrimination and harassment. Our recruitment practices are based on merit, without regard to race, age, gender, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or other protected classes.

Eligibility to work

In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered. If you are not a passport holder of Portugal, a work permit may be required. For more information, check our Blog.

Note: Do not provide bank or payment details when applying. All applications must be submitted via the 'Apply now' button.