Customer Representative (French/English-speaking) - Hospitality Group - 3000€ Welcome Bonus

Phiture; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa global de tecnologia e serviços está procurando um Representante de Atendimento ao Cliente em Lisboa. O papel envolve gerenciar faturas, responder a fornecedores e garantir a excelência operacional. Com um bônus de 3000€ e desenvolvimento de carreira previsto, você terá a oportunidade de crescer em uma organização premiada.

Serviços

Salário competitivo e bônus de desempenho

Treinamento completo pago

Programas de desenvolvimento de carreira e classes de idiomas

Localização central em Lisboa

Oportunidades de bônus de indicação

Qualificações

• Domínio do Francês e Inglês (C2).
• Habilidades de análise e resolução de problemas.
• Autonomia e capacidade de entrega de casos.

Responsabilidades

• Gerenciar faturas de fornecedores no sistema interno.
• Responder dúvidas dos fornecedores via chamadas e e-mails.
• Avaliar a necessidade de escalonamento.

Conhecimentos

Análise

Resolução de Problemas

Comunicação

Flexibilidade

Dinâmico

Ferramentas

Excel

Descrição da oferta de emprego

Job Title:

Customer Representative (French/English-speaking) - Hospitality Group - 3000€ Welcome Bonus

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience The Power Of a Game-changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Manage supplier invoices in the internal system
• Enlighten suppliers concerning invoice doubts.
• Answer suppliers through outgoing and incoming calls and emails
• Evaluate the need for escalation
• Put suppliers in contact with the client in case of necessity
  
  

Your Qualifications

Concentrix is a great match if you:

• Have a high level of French and fluent English (C2 - written and oral)
• Have strong analytical and problem-solving skills.
• Have proficiency in Excel and good communication skills
• Are autonomous and able to ensure end-to-end delivery of cases.
• Are responsible, flexible, dynamic, and resilient.
  
  

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• 3000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
  
  

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

French (Required)

Time Type:

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