Customer Operations Manager II | EMEA

Deel; Portugal; Híbrido; EUR 77 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant opportunities

Flexible office membership

Resumo da oferta

Deel is seeking a client‑facing professional to manage a diverse account portfolio across markets. You will identify risks, maintain strong stakeholder relationships, and act as the voice of the customer for product and process feedback.

You will deliver a high‑quality client experience, coordinate internal responses, and drive platform adoption to improve retention and revenue growth. This role rewards curiosity, analytical thinking, and effective cross‑functional collaboration.

Qualificações

• Minimum of 4+ years of relevant work experience, including client-facing work.
• Experience in at least one: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• Strong relationship-building and crisis management capabilities.
• Quantitatively inclined with the ability to draw insights from data.
• Self-starter with a growth mindset and high responsibility.
• Proven track record of achievement in prior roles.
• Solid analytical foundation for data synthesis.
• Curiosity and impact-driven mindset.

Responsabilidades

• Manage a diverse portfolio of accounts within a market segment.
• Identify and flag risks that could lead to churn and coordinate resolution.
• Build relationships with key stakeholders and conduct regular reviews.
• Be the voice of the customer by sharing product and operational feedback.
• Provide a high-quality client experience day-to-day.
• Coordinate with internal stakeholders for timely responses to requests.
• Drive adoption of platform features to improve retention.

Conhecimentos

Client-facing experience

High-growth environment

Relationship building

Data analysis

Self-starter

Proven track record

Analytical skills

Curiosity

Descrição da oferta de emprego

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross‑functional project management with multiple stakeholders. Working with great people is a non‑negotiable priority because you thrive in a highly collaborative, high‑performance team. If that is you, join our team!

Responsibilities

• Accounts: This role will manage a diverse portfolio of accounts in their market segment.
• Risk: Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.
• Relationships: Build relationships with key stakeholders. Conduct regular business reviews.
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

• You have a minimum of 4+ years of relevant work experience, including client-facing experience
• Have previous experience in at least one of the following: fast-growth startup, top‑tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively‑inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self‑starter with a passionate growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top‑tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country’s currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don’t ask about salary history. Offers are based on the role and what you bring to it.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we’re an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up‑to‑date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT