Customer Operations Manager I | EMEA

Deel; Portugal; Híbrido; EUR 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant opportunities

Flexible office membership (IWG)

Resumo da oferta

Deel is seeking a Customer Operations professional to manage a portfolio of accounts across diverse regions. You will monitor health, identify risks, and coordinate resolution with support, implementation, and product teams.

The role emphasizes data-driven decision making, onboarding, platform adoption, and exceptional service to reduce churn. 2-4 years in customer operations and fluent English are expected; Portuguese language is a plus.

Qualificações

• 2-4 years of customer operations, account management, or customer success experience.
• Proven ability to manage a moderate portfolio of accounts while maintaining operational standards.
• Comfortable working with data tools (Excel, dashboards, reporting systems); ability to pull and analyze customer health metrics.
• Strong cross-functional collaboration skills; experience coordinating work across multiple teams without direct authority.
• Demonstrated ability to identify process improvements and drive adoption.
• Customer-focused mindset with ability to remain calm under pressure and manage multiple priorities.
• Strong analytical foundation with attention to accuracy and detail.
• Fluent level of English (German/Portuguese is a plus).

Responsabilidades

• Own portfolio of customer accounts; monitor account health, spot operational risks before escalation, and drive timely resolution.
• Proactively identify patterns in customer requests and issues; escalated systemic problems to management for process improvement.
• Manage customer communications during issue resolution; coordinate with internal teams to ensure clear expectations and timely delivery.
• Pull and interpret account data to understand customer health, usage patterns, and churn indicators; use insights to prioritize interventions.
• Coordinate with support, implementation, and product teams to resolve customer operational challenges without direct authority.
• Drive platform adoption and feature utilization by identifying gaps in customer onboarding and recommending targeted training.

Conhecimentos

Customer operations

Account management

Customer success

Data analysis

Cross-functional collaboration

Process improvements

Customer-focused

Attention to detail

Fluent English

Ferramentas

Excel

Dashboards

Reporting systems

Descrição da oferta de emprego

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑out leader in the transformation of global work.

Summary

Responsible for executing operational excellence across a portfolio of customer accounts. You manage account health through proactive risk identification, process optimization, and coordinating cross‑functional resolution of customer operational issues.

Responsibilities

• Own portfolio of customer accounts; monitor account health, spot operational risks before escalation, and drive timely resolution
• Proactively identify patterns in customer requests and issues; escalated systemic problems to management for process improvement
• Manage customer communications during issue resolution; coordinate with internal teams to ensure clear expectations and timely delivery
• Pull and interpret account data to understand customer health, usage patterns, and churn indicators; use insights to prioritize interventions
• Coordinate with support, implementation, and product teams to resolve customer operational challenges without direct authority
• Drive platform adoption and feature utilization by identifying gaps in customer onboarding and recommending targeted training

Qualifications

• 2-4 years of customer operations, account management, or customer success experience
• Proven ability to manage moderate portfolio of accounts while maintaining operational standards
• Comfortable working with data tools (Excel, dashboards, reporting systems); ability to pull and analyze customer health metrics
• Strong cross‑functional collaboration skills; experience coordinating work across multiple teams without direct authority
• Demonstrated ability to identify process improvements and drive adoption
• Customer‑focused mindset with ability to remain calm under pressure and manage multiple priorities
• Strong analytical foundation with attention to accuracy and detail
• Fluent level of English (German/Portuguese is a plus)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On‑Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up‑to‑date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT