CUSTOMER HAPPINESS SPECIALIST

Parfois; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A growing international fashion brand in Porto is seeking a CUSTOMER HAPPINESS SPECIALIST to manage and respond to customer interactions on social media. The ideal candidate should be fluent in Spanish and English, possess excellent written communication skills, and have a passion for fashion. This role offers opportunities for professional development in social media and customer service within a dynamic work environment.

Serviços

Integration into a growing international fashion brand

Dynamic and creative work environment

Professional development opportunities

Qualificações

• Previous experience in social media management and/or community management is a strong advantage.
• Fluent in Spanish and English. French and Italian are a plus.
• Passion for fashion and interest in international trends.
• Ability to handle challenging situations with empathy and professionalism.

Responsabilidades

• Monitor and respond to messages, comments, and complaints on social media.
• Foster engagement with the online community, strengthening brand presence.
• Identify opportunities to improve customer service and relationships.

Conhecimentos

Social media management

Community management

Fluent in English

Fluent in Spanish

Excellent written communication

Descrição da oferta de emprego

Overview

CUSTOMER HAPPINESS SPECIALIST
M/F

Challenge

We are looking for someone passionate about fashion and social media to join our Ecommerce team. The main focus of this role is to manage and respond to customer complaints, comments, and interactions on our social media channels, ensuring consistent, friendly, and brand-aligned communication.

Responsibilities

• Monitor and respond to messages, comments, and complaints on social media promptly and in line with the Brand’s tone of voice;
• Foster engagement with the online community, strengthening the Brand’s presence;
• Identify opportunities to improve customer service and relationships.

Requirements

• Previous experience in social media management and/or community management is a strong advantage;
• Fluent in Spanish and English. French and Italian are a plus;
• Passion for fashion and interest in international trends;
• Excellent written communication skills and attention to detail;
• Ability to handle challenging situations with empathy and professionalism.

We offer

• Integration into a growing international fashion brand.
• A dynamic and creative work environment.
• Professional development opportunities in social media and customer service.