Customer Expert English Market

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading company seeks Operations Customer Experts to support SMBs in enhancing their digital presence on social media. This full-time role based in Lisbon requires fluency in English and offers a robust training program. Enjoy a gross monthly salary of EUR 1,237.83 along with private health and dental insurance, vacation days, and growth opportunities in a dynamic environment.

Serviços

Private health and dental insurance

Meal allowance paid via prepaid card

Higher payment for night shifts

22 vacation days plus public holidays

Career growth opportunities

Qualificações

• C1 level in English (written and verbal).
• Excellent communication and problem-solving skills.
• Strong soft skills for de-escalating tense situations.

Responsabilidades

• Assist SMB clients in growing through digital advertising solutions.
• Provide troubleshooting and technical assistance pre- and post-sales.
• Deliver exceptional customer experience with empathy and professionalism.

Conhecimentos

Fluency in English

Communication skills

Problem-solving skills

Soft skills

Team player

Descrição da oferta de emprego

About the job Customer Expert English Market

We are seeking English speakers (C1 and higher, written and spoken) to join our client's team as enthusiastic Operations Customer Experts to support small and medium-sized businesses (SMBs) in expanding their digital presence on the worlds biggest social media platform. In this role, you will provide top-tier customer service across multiple channels, including chat, email, and phone, ensuring clients receive the best possible experience.

Location: Lisbon, Portugal (onsite role)
Employment Type: Full-time, 12-month contract with the possibility of a permanent contract after 2 years

Working shifts: a day shift (06.00 to 22.00, on a rotational 8 hour shift pattern) and a night shift is available (22.00 to 06.00).

Key Responsibilities

• Assist SMB clients in growing their business through digital advertising solutions.
• Provide pre- and post-sales support, including troubleshooting and technical assistance.
• Guide customers in utilizing various advertising tools to optimize their campaigns.
• Deliver an exceptional customer experience by demonstrating empathy and professionalism.
• Maintain a high Customer Satisfaction Score (CSAT) through positive and solution-oriented interactions.

What Were Looking For

• Fluency in English (C1 level minimum) both written and verbal.
• Excellent communication and problem-solving skills.
• Strong soft skills for de-escalating situations and handling sensitive information.
• Ability to learn quickly and adapt to new technologies.
• A team player who thrives in a fast-paced, dynamic environment.
• EU member state passport, a temporary protection certificate for refugees or a valid residence card for Portugal (a MUST)
• Located in Lisbon (no relocation help is offered for this role)

Training & Onboarding

• Comprehensive 15-day training program covering product knowledge, tools, and customer management.
• Training is conducted in English and fully compensated
  
• Upon successful completion, you will sign a 1 year employment contract
  

If you are passionate about customer service and eager to work in the digital advertising space, apply today and join our team in Lisbon!

Please note: This position is based in Portugal and requires candidates to be eligible to work in the country.

• Schedule: 40 hours per week on a rotational shift basis.
• Workplace: Lisbon, Portugal.
• Salary: Monthly gross salary of EUR 1,237.83, including base salary, holiday & Christmas bonuses, and meal allowance.
• Private health and dental insurance upon contract signature.
• Extra payment for working on Sundays and public holidays
• Higher payment for working night shifts (not included in the salary mentioned above, so the final monthly gross salary will be higher)
• 22 vacation days per year, plus Portuguese public holidays.
• Meal allowance paid via prepaid card.
• Career growth opportunities in an international environment.