Customer Experience Specialist - Portuguese Speaker

CB Talents; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly food allowance

Counseling & wellness access

Career progression

Resumo da oferta

CB Talents in Athens is seeking a Content Moderator to protect online communities for world‑leading platforms. You will review content against standards and support users via chat and email, while maintaining professionalism with sensitive material.

The role offers a clear career path, salary (€1,045.72 gross/month) plus a productivity bonus, and a few daily perks such as a food allowance. A Monday–Friday schedule with occasional weekends is described.

Qualificações

• Native Portuguese speaker with C1 level.
• English at B2/C1 level.
• 1–3 years experience in BPO, customer support, or tech support.
• Strong critical thinking and the ability to handle sensitive digital content professionally.
• Typing speed of 30+ WPM.

Responsabilidades

• Content moderation to enforce platform standards.
• Provide support and investigate reports of harassment or policy violations.
• Participate in cross-skilling and growth toward senior expert roles.

Conhecimentos

Portuguese (Native/C1)

English (B2/C1)

Critical thinking

Typing 30+ WPM

Descrição da oferta de emprego

Join Our Global Team in Athens!

Are you a native or C1 Portuguese speaker looking for a career that combines digital safety, customer care, and an incredible lifestyle? Join us in Athens, Greece, where you will protect online communities for world-leading social media platforms.

What You Will Do

• Content Moderation: Ensure a safe environment on platforms like Facebook and Instagram by reviewing content against community standards.
• Support & Integrity: Assist users via chat and email while investigating reports of harassment or policy violations within the Metaverse.
• Continuous Growth: Participate in cross-skilling across different workflows and move toward Senior Expert roles.

What's in It for You?

• Salary: €1,045.72 Gross/Month + a Productivity Bonus (up to 10%).
• Daily Perks: Monthly food allowance (up to €80) based on attendance.
• Career Path: Structured salary increases at 12 and 36 months, with clear internal promotion paths.
• Well-being: 24/7 access to counseling, wellness facilities, and a supportive team environment.
• The Location: Experience the history, cuisine, and vibrant nightlife of Athens while working a Monday–Friday schedule (occasional weekends).

What You Bring

• Native or C1 level Portuguese and B2/C1 English.
• 1–3 years of experience in BPO, Customer Support, or Tech Support.
• Strong critical thinking and the ability to handle sensitive digital content professionally.
• A typing speed of 30+ WPM.