Customer Delight for Social Media – English speaker (night shift)

Teleperformance Portugal; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider in Lisbon is seeking a Customer Delight representative for Social Media to assist small and medium-sized businesses in growing through digital advertising. Candidates must have exceptional English communication skills and be able to work night shifts. This role involves guiding clients through advertising tools, providing support, and fostering client relationships. The position offers career development opportunities and health insurance from day one.

Serviços

Health Insurance since day one

Free Portuguese language courses

Opportunities for personal and professional development

Qualificações

• Ideally suited for someone with strong communication and interpersonal skills.
• Must be capable of working night shifts from 21:00h to 6:00h.
• Experience with client support or advertising tools is beneficial.

Responsabilidades

• Assist SMBs in navigating online advertising tools.
• Engage with clients through chat, email, and phone.
• Help maximize the use of self-serve advertising platforms.
• Guide clients through product offerings.
• Handle technical problems and address client concerns.
• Build and maintain positive client relationships.

Conhecimentos

Exceptional verbal and written English communication skills (C1 minimum)

Empathic and helpful

Team player

Soft-skills for de-escalating situations

Ability to handle sensitive information

Fast learner capacity

Descrição da oferta de emprego

Customer Delight for Social Media – English speaker (night shift)

You will play a crucial role in supporting small and medium-sized businesses (SMBs) to grow their businesses through digital advertising. You will provide assistance across multiple channels and support the expansion of SMBs’ self-serve advertising efforts, guiding them through pre and post-sales processes to ensure the best use of advertising tools and strategies.

Our Client

Our client is a Social Media brand.

What you'll do

• Assist SMBs in navigating the online and digital advertising space to expand their businesses effectively;
• Engage with clients through chat, email, and phone to offer timely and efficient support;
• Help SMBs grow and maximize their use of self-serve advertising tools and platforms;
• Guide prospective SMB clients through product offerings, helping them understand how digital advertising can meet their business needs;
• Provide continuous assistance to existing clients, ensuring they receive the most out of the services and tools post-purchase;
• Offer expertise in advertising products and tools to improve the client experience and optimize their advertising strategies;
• Address client concerns, resolve technical problems, and provide solutions to improve their experience with advertising tools;
• Share knowledge on effective advertising strategies, tools, and techniques to drive client success;
• Build and maintain positive relationships with clients to foster long-term satisfaction and retention;
• Collaborate with team members and provide feedback to improve customer service processes and product offerings.

What you'll need

• Exceptional verbal and written English communication skills (C1minimum);
• Empathic and helpful;
• Team player;
• Soft-skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learner capacity.
• Night shift: 21:00h – 6:00h – Monday to Sunday;
• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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