Customer Care Specialist (GermanB2/C1 + English)-Social Media

Cross Border Talents; Porto; Presencial; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

A global service provider in Porto is seeking a German-speaking Customer Care Specialist. In this role, you will assist customers, ensuring responsiveness and satisfaction, meeting KPIs. Requirements include a B2/C1 level in German, prior customer service experience, and flexibility for rotating shifts. This on-site position provides a comprehensive customer support experience.

Qualificações

• Proven experience in customer service.
• Ability to meet defined KPIs for service quality.
• Flexibility to work in rotating shifts.

Responsabilidades

• Assist customers with inquiries and resolve issues.
• Ensure service meets defined KPIs.
• Escalate unresolved issues as necessary.
• Document customer interactions according to company processes.
• Contribute to service experience improvements.

Conhecimentos

Problem-solving skills

KPI awareness

Service mindset

German (B2/C1)

English (B2)

Descrição da oferta de emprego

As aGerman-speaking Customer Care Specialist with Global Services & Support project
in Porto, you will be the first point of contact for users of a global digital platform. This role requires problem-solving skills, KPI awareness, and a strong service mindset to ensure an excellent customer
experience.

Project: Global Tech Services & Solutions,Global Services & Support division
Location: Porto, Portugal
Start date: 30/Oct/2025
Work Model: On-Site

Responsibilities:

• Assist customers by addressing inquiries and resolving issues efficiently.
• Deliver service that meets defined KPIs (response speed, resolution accuracy, customer satisfaction).
• Escalate unresolved or sensitive issues to the appropriate team.
• Record and track customer interactions in line with company processes.
• Support the continuous improvement of the service experience.

Job Details:

• Schedule: Monday to Sunday, 10:00 to19:00.Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating days

Requirements:

• German B2/C1 + B2 English proficiency (written and spoken)
• PreviousCustomer Service background
• Familiarity with KPIs
• Flexibility to work rotative shifts

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visa (under consultation)

Applications by sending your updated CV in English.