Customer Care Representative (Defined-Term Contract)

Boston Scientific Gruppe; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational medical technology company is seeking a Customer Care Representative based in Lisbon. This role involves managing customer orders, resolving issues related to orders, and providing support to ensure customer satisfaction. Applicants should have experience in customer service, fluency in English, and knowledge of SAP is required. This position offers a defined-term contract with a hybrid working schedule.

Serviços

Defined-term contract

International and proactive work environment

Professional and personal development opportunities

Qualificações

• Previous customer service experience in commercial companies, preferably in healthcare.
• Good written and spoken English (B2 or above).
• Fluent in using SAP and advanced Excel features.

Responsabilidades

• Handling customer orders and monitoring delivery processes.
• Managing work orders and integrating into SAP.
• Issuing invoices and resolving issues.

Conhecimentos

Customer Service experience

Fluent in English

SAP knowledge

Advanced Excel skills

Ability to handle complaints

Teamwork aptitude

Ferramentas

SAP

Excel

Descrição da oferta de emprego

Customer Care Representative (Defined-Term Contract)

Location: in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

Onsite Location(s): Lisboa, 11, PT

Responsibilities

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.
• Management of backorders.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed

What we are looking for in you

• Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer you

• Defined-term temporary contract.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.