CRM Consultant

Avanade; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

A global technology consulting firm in Lisbon is seeking a CRM Consultant to engage with clients and manage requirements for tailored solutions. You will utilize your Microsoft Dynamics 365 experience, and consult on projects ensuring functional specifications meet client needs. This role offers comprehensive training and a supportive environment for professional growth.

Serviços

Minimum 80 hours training per year

Paid certifications

Dedicated career advisor

Engaging coworkers

Qualificações

• Bachelor's degree or equivalent in a relevant field required.
• Experience with Microsoft Dynamics 365 modules is essential.
• At least one full-cycle implementation of Microsoft Dynamics 365 CE or CRM.

Responsabilidades

• Client-facing role responsible for discovery and collection of requirements.
• Transform business requirements into application requirements.
• Write functional specifications and collaborate with the technical team.

Conhecimentos

CRM consulting

Microsoft Dynamics 365

Client-facing experience

Problem-solving skills

Collaboration

Formação académica

Bachelor's degree in a relevant field

Ferramentas

Microsoft Dynamics 365 modules

Descrição da oferta de emprego

Overview

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Responsibilities

• As a CRM Consultant, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer.
• You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.
• Participate in client workshops to analyze and design solutions for workstreams.
• Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis.
• Write functional specifications and collaborate with the technical team to ensure functional requirements are understood.
• Prototype, configure, and test respective business processes.

Qualifications

• You’ll likely have achieved a Bachelor’s degree or equivalent in a relevant field.
• Experience with the Microsoft Dynamics 365 modules.
• At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM.
• Experience managing/leading teams—both onshore and offshore—is nice to have, but not required.
• Strong consulting skills and client-facing experience with an implementation partner and/or end user.
• Consultative, collaborative, relationship builder; resilient, adaptable, flexible; intellectually curious and passionate about tech; client-centric attitude; passion for learning and development.

What you’ll experience at Avanade

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Real-time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your growth.
• Engaged and helpful coworkers genuinely interested in you.
• Find out more about some of our benefits: Employee Benefits at Avanade | Avanade